This profile has been claimed by the business owner or representative.
AnswerHero
- Miami, FL
About this business
AnswerHero™ is here to alleviate some of the pressure most people deal with when it comes to answering important calls, scheduling appointments, and handling large numbers of customers at once. Setting up our service is pretty easy – you will be assigned a phone number that our software recognizes and appoints to a member of our staff. The fact that we have live operators who are taking the calls on your behalf rather than having AI algorithms deal with the client, separates us from the competition. Having a real person on ... read more
Location details
12940 SW 128th Street, STE 102, Miami, FL, 33186, United States
Get directions
RecommendedHello AnswerHero, I'm the Facebook Business Support bot - new feature for Pages. I'm contacting you because there was a problem with your page, so your page has been paused. To continue using the page, please confirm your account within the next 24 hours otherwise our your page may be perm... read more
They are reliable! I have been able to depend on them for nearly a decade.
We have been using AnswerHero for our small law firm for more than 2 years now and extremely happy with their service. My clients consistently note the pleasant reception they receive when calling our office and our messages are carefully and promptly transcribed. We recently had some technical issues with call forwarding after switching to a new phone service provider, and AnswerHero’s team worked closely with us and continued to troubleshoot until we found the cause and resolved the issue. I was really impressed with how r... read more
Just started using them working out so far good
Professional and very efficient. Bilingual options, transcribed messages delivered to you by email and/or text, calendaring services, easy to set and deliver office/holiday schedules and messages to specific groups of people, and very friendly customer service. I'm a happy customer!
Very professional. Consistent follow-up for holiday hours making it easy to advise our clientele of out of the norm office hours. Great customer service, always available and prompt.
Most professional answering service I know of.
I've cancelled and told them to stop taking payments until we figure out what calls racked up 40 min. in a single day I haven't heard from them but they are still taking money out of my account
Buyer Beware: I have been a loyal customer for many years, but my recent audit of after-hours incoming calls has uncovered concerning practices by this company. They have consistently placed my customers on hold for up to 10 minutes and have habitually added extra minutes to every call. These issues have led to increased costs and poor service experiences for my customers. I am in the process of reporting these practices to the Better Business Bureau. I strongly recommend staying away from this company.
Frequently asked questions about AnswerHero
How is AnswerHero rated?
AnswerHero has a 4.3 star rating with 53 reviews.
When is AnswerHero open?
AnswerHero is open now. It is open 24/7.