Aqua Living Factory Outlets

Craig B 

on BBB

2 years ago

Customer service/ tech services? Zero? One valve does nothing, only had our Catalina Hampton for a few weeks, can't get through to get any service on this issue! Won't hook up to wifi like the ad says it will, so that part is worthless! 24 hr customer service? Again worthless, called one time, was 33 in line to get halp, no thanks. Tried tech line , left a message, no call back! Tried email customer service with 4 issues, they did get back with answer to 1 of the 4 issues. I would not recommend this product strictly in the f... read more

William L 

on BBB

2 years ago

This company is a total scam!! The numbers you are given for contact do not work and when you get ahold of a person they **** put you on hold as fast as they can and hang up on you. I was taken for $2k for a hot tub I never received and that no one at the so called corporate office could even track. Beware of ordering anything from this company. A refund is in order as well as an apology which I'm sure neither **** happen. I **** put this out there that I **** be visiting their said location here and if I cant get answers I ... read more

JO S 

on BBB

2 years ago

We had a defective lithium battery in our golf cart purchased from Aqua Living Factory Outlets in Nov. 2021. It would not charge. It took almost two months to get new battery. We were given at least six different times that they would be at our home to install battery. They not only did not show up but did not give us a call. I visited the store three times and was given a specific time frame and day each time. Same result - no one showed up and no one called. I took a demand letter to Drew Whitehurst, manager, outlining the... read more

Cary A 

on BBB

2 years ago

The spa worked for 4 days. We've been waiting for almost 2 months to get parts and a technician out to fix it. Customer service is the worst! I've talked to them 7 times, lots of excuses, lost notes on the service, no follow up emails although they say they will, over an hour wait time to talk to someone. 

robert p 

on BBB

2 years ago

Horrible experience bought hampton tub by catalina . They have the new bi fold top first day all moldings fell off been over 2 months now and still know body to repair . Horrible company avoid at all cost. 

Becky M. 

on BBB

3 years ago

Spent 12k on a Catalina Spa and have had nothing but issues since we got it and the warranty is horrendous and that is an understatement. We have valve issues, base support issues and all the lining on the 1500 dollar cover fell off within days. I can't drain it because the valve cannot be found. I was sent a valve replacement in a FedEx bag not even in a box and we are expected to put it in ourselves. No return call on the three incidents we reported 2 months later. 24 x 7 support does not exist. Worst experience ever after... read more

Carol O. 

on BBB

3 years ago

I purchased a spa several months ago. We notified the company it arrived with a damaged cover and side of spa had deep gouge. We filled out warranty on line, contacted seller multiple times etx. Still no resolution. They take your money and fail to respond after deal is done.