This profile has been claimed by the business owner or representative.
Aqua Living Factory Outlets
- Hot Tub & Pool
- Pinellas Park, FL
About this business
Location details
4601 62nd Ave N, Pinellas Park, FL, 33781, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 6:00 p.m. | |
| Tue | 10:00 a.m. to 6:00 p.m. | |
| Wed | 10:00 a.m. to 6:00 p.m. | |
| Thu | 10:00 a.m. to 6:00 p.m. | |
| Fri | 10:00 a.m. to 6:00 p.m. | |
| Sat | 10:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
I have been trying to get a technician to fix my tub. Called store mgr left a message no return call. Text my salesperson no return. Tub has been in operation 8 days. My lights and temp display aren't working. They promised a tec would contact me immediately. Well it's been 2 days and nothing. Contacted the AGs office. Paperwork is in route. No litigation is required. I will receive my full purchase price. Warning do not I repeat do not purchase a tub from this facility.
Business response:
Your store manager and salesperson are not employed by the manufacturer/warranty company. Please use the information listed in your manual, the website, and on the BOL. Contact customer service at 423-349-2900, option 6 or submit an online warranty request at https://lpiinc.com/service-request/ . We are eager to assist with your claim.
Terrible Warranty department. The Warranty department is called LPI and they will not cover anything. I supposedly have a 5 year warranty on the shell, a 5 year warranty on the major components and a 10 year structure warranty. I have had my Catalina spa for 3 years. It is falling apart. It literally looks like it is at least 10 years old. Granted I live in AZ with harsh weather but I was not told these don't hold up in weather! Two of the waterfalls have literally melted and dripped sticky goo all over. Their solution: I ha... read more
Business response:
While we apologize for an experience that was not satisfactory, the limited warranty information is available in the manual provided with your unit. If your copy advises differently, please provide that to customer service for further assistance.
This company has horrible customer service. Do not deal with them. Had our hot tub delivered and within a week already had a leak. Was almost impossible to get someone out to fix it. After coming out a week after delivery to fix the leak, the blue tooth also was not working. He addressed this issue as well. Finally could enjoy for a couple months, then had to call them back for another leak as well as rubber coming off the lid and speaker not working again.. 2 months later they finally showed up and attempted to fix the issu... read more
Deivered over a month late. Our hottub was sold to us with a cover that has a "lifetime" warranty. At delivery we received a cheap foam cover and told that our model doesn't have the lifetime cover and it doesn't even fit our model. I asked for a refund that would cover the cost of purchasing a more durable cover and was simply told "no". I was offered a free chemical kit valued at $100. Obviously this isn't nearly what the cover would cost. We were told our plug and play hottub had 220v power or better! The jets in the tub ... read more
Business response:
The sales contract and BOL both advise that it is a plug and power brand- pp53. We paid for your outlet upgrade. There are months of multiple emails to which you would not agree to service. Your lender even pleaded with you to respond to the emails to move forward toward resolution.
I bought a swim spa from this company. They told me it will take about 8 months to receive it. After 18 months I finally received the swim spa. It was delivered to my house super dirty and with many scratches around it. It was also a wrong size spa versus what I had ordered. It was 2 feet shorter than my original order. 18' versus 20'. They gave me the choice to accept it, or I had to wait another year to get the right size. So, I accepted the smaller size and asked for price differences, but they never gave me the differenc... read more
If there was a negative star, I would use that! This entire company is a scam. It if obvious these Tina are factory flaws because 12 of the 15 jets are falling apart. The dealer said they were a flaw and that I should ask for replacements. I been trying for 6 months and keep getting turned away. The dealer in Springfield Oregon refuses to help us. Now all 3 of the water fountains spewed caulking and broke. Even though it is a plumbing part we thought it would be covered. They sent the new part, that doesn’t look like the bro... read more
Buy local. Delivery took 8 weeks. 4 weeks longer than was told at purchase. Tub worked for two weeks and then heater over heated tub to over 110 degrees. When I called on it I was told programming was wrong, then it was ambient temperature causing it, then it was my wiring connection. Over 8 weeks for service and still no repair or call back.
Business response:
The time frame referenced at point of sale is the estimated production forecast. We did receive the additional information requested on our third attempt and your components have been ordered.
They take forever to answer the phone, their warranty is too short (90 days), and then you pay for everything which of course breaks by then! The computer board broke within 8 months of buying my jacuzzi, and I had to hire an electrician to fix it. Go somewhere else!
I wish I would have read all these before I purchased! This was delivered with a broken panel, we were told one would be sent to us. The cover collapsed with in 3 months, one of the headrests just broke off while I was cleaning it. (I was not being rough with it or anything else) This was purchased in October and received in December 2022, Seabrook, NH. After complaining to our Salesman - I was told items would be replaced and we would get 4 new filters for all of our trouble, and guess what?! NOTHING has ever shown up! I em... read more
Frequently asked questions about Aqua Living Factory Outlets
How is Aqua Living Factory Outlets rated?
Aqua Living Factory Outlets has a 4 star rating with 291 reviews.
When is Aqua Living Factory Outlets open?
Aqua Living Factory Outlets is closed now. It will open at 10:00 a.m.