This profile has been claimed by the business owner or representative.
Arbor View Veterinary Clinic
- Veterinarians
- Roseville, CA
About this business
Location details
7441 Foothills Blvd #100, Ste 100, Roseville, CA, 95747, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 7:00 p.m. | |
| Sat | 7:00 a.m. to 7:00 p.m. | |
| Sun | Closed |
After 15 years of using this vet I am very disappointed with the service now. There has been a big turnover of staff and the customer customer service I am receiving is unacceptable. Very long wait times for an appointment even when my pet was in pain and not eating. Actively looking for another vet!
With arbor view, we always get poor service. It’s either we arrive early or arrive late for our appointment, we always gets ignored and have to wait. Never a minute early for us, we are always the last one to be taken care of. It could be that we are a people of color that we get discriminated all the time. Yes, that I know! We are always discriminated at this place. Never a good service, always a bad experience. Well, for those who put in a 5 star for arbor view, they are probably not brown.
Business response:
Mari Grace - we know your time is valuable and can assure you we make every effort to see clients in a timely manner. At your appointment we did see you on time, just not early for your appointment. We have limited rooms that are assigned to each doctor and get disinfected in between each appointment. We always try to communicate our wait times to the best of our ability. We appreciate you taking the time to reach out and are always open to feedback and suggestions. We are terribly sorry you feel this way, but at no time wo... read more
RecommendedMy highly strung Rhodesian did not like being taken from me and became so nervous that the Vet commented on her tachycardia. I have always been with her when we went for visits and she is nervous with me there, but I can calm her. Because of Covid we can no longer do visits with her. This is not optimal.
Business response:
Debra, thank you for sharing your feedback with us. We take great pride in the service we offer and appreciate you entrusting us with the care of your beloved pet. In regards to COVID curbside pickup, we are doing our best to make sure that not only our patients are being kept safe but also our staff members.Thank you for your patience as we work to improve our service in the near future.
I brought my dog in to have a wound examined. The "vet" who came to my car never mentioned the wound but wanted to provide services I did not want. I asked him if he had checked with Loomis, my regular vet clinic, to see if my dog needed what he suggested doing. He admitted he had not and proceeded to administer an inoculation. I didn't like him and won't be back, and will not refer friends and relatives to Arbor. .
Business response:
Hello, this is Cara the hospital manager, I would love to discuss this further with you. Please feel free to call me at 916-789-2211. We are always striving to learn and improve our customer care. I am sorry to hear you did not have a positive experience.
If you're looking for a pretentious attitude and poor service this is the place. Every time I've called in to make an appointment or ask a question about my dog's prescription it's incredibly frustrating dealing with the front desk people. They are very short and matter of fact. My wife and I both had this experience on separate occasions.
Frequently asked questions about Arbor View Veterinary Clinic
How is Arbor View Veterinary Clinic rated?
Arbor View Veterinary Clinic has a 4.5 star rating with 1,409 reviews.
When is Arbor View Veterinary Clinic open?
Arbor View Veterinary Clinic is open now. It will close at 7:00 p.m.