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Ascentra Credit Union
- Credit Unions
- Davenport, IA
About this business
Location details
1800 Brady St, Davenport, IA, 52803, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:30 p.m. | |
| Tue | 9:00 a.m. to 5:30 p.m. | |
| Wed | 9:00 a.m. to 5:30 p.m. | |
| Thu | 9:00 a.m. to 5:30 p.m. | |
| Fri | 9:00 a.m. to 5:30 p.m. | |
| Sat | 9:00 a.m. to 12:00 p.m. | |
| Sun | Closed |
Awesome Experience! Since I am already a member very little information was needed from me. I am a very busy person so I was grateful everything was taken care of in the background.
Business response:
Thanks Gregory! We appreciate your kind words.
Was asked what language do I prefer to conduct this transaction? I was shocked when asked and then asked the teller to repeat the question. She again stated what language do you prefer? I understand not everyone in America or that conducts business at your bank primary language is English, I would guarantee that the majority does and if a person doesn’t it should be on them to ask for an interpreter.
Business response:
Hi Mark, Thank you for your feedback. This is not a question you should expect to hear from us going forward. The language question is meant to help members who prefer a language other than English, but it should not have been asked in your situation. We’ve followed up with our team to ensure it’s used appropriately. We appreciate your input and thank you for being a valued member.
Ladies were rude in the debit card department. Talked down to me and I had to ask repeatedly for help. Seems like they were not interested in doing their job.
Since July of 2022, I’m still unable to view the month to month changes that are happening on my mortgage. Online or with the mobile app.
Worst bank/credit union I have ever dealt with. They steal more from members than wells fargo. I trust the CIA more than I would ever trust Ascentra CU
Frequently asked questions about Ascentra Credit Union
How is Ascentra Credit Union rated?
Ascentra Credit Union has a 4.6 star rating with 253 reviews.
When is Ascentra Credit Union open?
Ascentra Credit Union is closed now. It will open tomorrow at 9:00 a.m.