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Ashcroft & Oak Jewelers
- Jewelry
- Bowling Green, KY
About this business
Location details
2625 Scottsville Road, 522, Bowling Green, KY, 42104, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 11:00 a.m. to 7:00 p.m. | |
| Tue | 11:00 a.m. to 7:00 p.m. | |
| Wed | 11:00 a.m. to 7:00 p.m. | |
| Thu | 11:00 a.m. to 7:00 p.m. | |
| Fri | 11:00 a.m. to 8:00 p.m. | |
| Sat | 11:00 a.m. to 8:00 p.m. | |
| Sun | 12:00 p.m. to 6:00 p.m. |
Absolute worst Customer service and experience I’ve ever had. They don’t keep you informed about anything, they have no clue why they’re doing. When you ask about your order it takes them forever to find an answer and when you do get your answer they’re just guessing and hoping it’s right. I’ve E-Mailed the store manager and customer service with no response. They called me to come in and get the wedding set I ordered and only had the band ready. When I asked them why the whole set wasn’t ready or why they called me to come ... read more
My sister and her fella went in to purchase a ring only to be passed From associate to associate, fella wasn’t allowed to touch anything because his hands are stained from being a mechanic and when sister asked to see a particular ring-the associate refused saying she’d already shown her one similar. I will be sure to tell everyone to avoid this place.
Business response:
Thank you for reaching out to us here and bringing this situation to our attention. ��Above all else, providing excellent guest service is our main goal and we apologize if this was not your experience.��If you'd like to discuss this with our guest services team here at our home office, please call (708-679-7588) or email our team at info@rogent.com (be sure to include your contact information and the best time to reach you!)��Look forward to speaking with you soon.
My mom had to replace her bracelet twice at Ashcroft & Oak and on the second time they said that they're Jeweler wouldn't fix it and gave me back the price of the jewelry in a AshCroft and Oak gift card like I'm ever going to buy anything from them again. but did not give me back my insurance payment. So I'm out the money on the insurance I don't have the jewelry and I have a worthless gift card this is the worst jewelry company I've ever dealt with and I've been Buying diamonds for over 30 years. And spend an average of $5,... read more
At Christmas, I was not allowed to return something because it ordered. I don't know why it could not be sent back.
Some of the associates don’t tell you all the information up front, but management is willing to go the extra mile to help.
I wouldn’t recommend this company. My best friend and I went in today to get an idea for bands for her upcoming wedding. The sales associate was not only pushy and rude, but she degraded her engagement ring because she didn’t purchase it from them and proceeded to argued with her about things. She even insinuated that I would steal something because she had already “checked to see if I had pockets on my jacket”. Just a very unprofessional and unfortunate experience. Good luck to anyone who shops there.
Keeping this post simple... I would NEVER recommend this place. I walked out of this store in shock and hurt. I was extremely disappointed and disrespected by someone who was a “Manager” in this store. She even talked down to other Jewelers In the mall. That tells you something about the character of her and the reflection of the store. Why would I ever come to you to buy my bands when you’re trashing my engagement ring? I can even put into words how I feel about this place. That store doesn’t even deserve a rating.
I would have given them a zero but it wouldn't let me. The sales staff lied every step of the way with my purchase. I was looking at the Citizen watches but preferred gold over silver. I was told the watch came in gold and it would take a few days to get in. They also told me that since they were a family owned business, they had a warranty that covered the watch. Never once did they mention there was a cost involved. I also purchased a necklace and again I was given the pitch about a lifetime warranty.. No cost was mentione... read more
Frequently asked questions about Ashcroft & Oak Jewelers
How is Ashcroft & Oak Jewelers rated?
Ashcroft & Oak Jewelers has a 4.9 star rating with 1,895 reviews.
When is Ashcroft & Oak Jewelers open?
Ashcroft & Oak Jewelers is open now. It will close at 8:00 p.m.