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Ashley Furniture HomeStore
- Retail
- Champaign, IL
About this business
Location details
602 W Anthony Dr, Champaign, IL, 61822, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 8:00 p.m. | |
| Tue | 10:00 a.m. to 8:00 p.m. | |
| Wed | 10:00 a.m. to 8:00 p.m. | |
| Thu | 10:00 a.m. to 8:00 p.m. | |
| Fri | 10:00 a.m. to 8:00 p.m. | |
| Sat | 10:00 a.m. to 6:00 p.m. | |
| Sun | Midnight to 6:00 p.m. |
If 0 stars was an option, that's what Ashley Furniture in Champaign, IL would get from me. The customer service after the sale is absolutely horrendous. Can't expect the employees to value customer service if the franchise owner Mike doesn't exhibit customer service himself. My wonderful husband Bryan bought me a "Porter" dining set from Ashley Furniture for our wedding anniversary. It was delivered 2 days ago but had mulitple visible defects which was notated by the delivery person. Local owner Mike was extremely rude and u... read more
If 0 stars was an option, that's what Ashley Furniture in Champaign, IL would get from me. The customer service after the sale is absolutely horrendous. Can't expect the employees to value customer service if the franchise owner Mike doesn't exhibit customer service himself. My wonderful husband Bryan bought me a "Porter" dining set from Ashley Furniture for our wedding anniversary. It was delivered 2 days ago but had mulitple visible defects which was notated by the delivery person. Local owner Mike was extremely rude and u... read more
If I could do half a star, I would. We were just in this weekend and the sales lady that approached us was extremely rude. I don't think I even seen her smile once. We had a voucher for $300 from an extended warranty that we wanted to use and they tried to tell us it was expired when it wasn't. After they finally told us that we could use it we left, went to Lazy Boy, was greeted by an amazing sales lady, bought our furniture there then went back to Ashley's and spent every cent of that $300 credit for smaller items. They di... read more
I will never go back again - purchased a rug that's happened to be much darker than what was pictured in the catalog. I went to the store to speak about this and how I could return it - even willing to pay re-stocking fee. All I kept getting from the manager was that they don't accept returns on any special order rugs. I said even if wrong color - you won't take it back. He gave me the same answer. I am disgusted that a store would have such a horrible policy. The quality of the rug was even poor and will not lay flat. They ... read more
LIE, CHEAT AND STEAL should be the mission statement for Ashley furniture! My fiancé and I purchased furniture from the Ashley store in Champaign, IL 4 weeks ago. We were told the expected delivery date was March 22nd. The day before I decided to call since I hadn't been called to schedule delivery and see what was going on. I was then informed that our furniture wasn't even going to be shipped from the production warehouse in Arcadia, WI until April 27th and then it would take 3-5 days for it to reach the warehouse here and... read more
Do not go to this store. Their act is not together. They tell you one thing and another happens. Very unhapper with their customer service. If I could they would get no stars.
Ms. Cortney Schroder, the customer service manager could have made my experience better if she would have been honest, helpful and polite. I've never dealt with customer service this horrible on top of the poor quality of the product. Here is more about my story:I received a defective couch and despite my request for a full refund or an even exchange within the 1st 24 hours were both denied.I purchased a couch from Ashley's with my personal credit card and I was told it was brand new. I picked it up from their store and deli... read more
Don't shop here! Worst than the worse car dealership! We were given a price quote on a bedroom set, I called to find out the whole total with tax and delivery so that we could order what we chose over the phone. We were so excited to get our bedroom; then to our shock, the total was $1000 HIGHER than our quote! The salesman admitted to leaving the chest off the price by "mistake" he then called me back tobackpedal(surely out of fear of getting in trouble) I asked to speak to the manager and was given Mike the Store owner, wh... read more
wow. didn't think things could get any worse after the first time my furniture was delivered they broke the table while putting it together, scratched the brand new dressers and put a small hole in my wall.and then it did. the bed broke the first night we slept in it, and the store manager told me that i shouldn't expect furniture to "arrive in perfect condition". then he called me a liar and told me that i was exaggerating at the fact that his delivery people were incompetent.oh yeah, and the delivery was an hour and a half... read more
Frequently asked questions about Ashley Furniture HomeStore
How is Ashley Furniture HomeStore rated?
Ashley Furniture HomeStore has a 4.5 star rating with 1,338 reviews.
When is Ashley Furniture HomeStore open?
Ashley Furniture HomeStore is closed now. It will open at 10:00 a.m.