This profile has been claimed by the business owner or representative.
Aspen Dental - Rocky Mount, NC
- Rocky Mount, NC
About this business
Location details
955 N Wesleyan Blvd., Rocky Mount, NC, 27804, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 08:00 a.m. to 6:00 p.m. | |
| Tue | 08:00 a.m. to 6:00 p.m. | |
| Wed | 08:00 a.m. to 6:00 p.m. | |
| Thu | 08:00 a.m. to 6:00 p.m. | |
| Fri | 08:00 a.m. to 1:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Dr. Deena is a fantastic dentist and professional. She goes above and beyond during each of my visits and makes me feel comfortable even though she knows I don't enjoy going to the dentist. Her work on my recent extraction went smoothly even though I was so worried. The staff were friendly and helpful as well. I highly recommend Dr. Deena to anyone in the area.
Very poor customer service very difficult to get into see the doctor in a timely manner. It took three months or more to get my implant completed. The end result is satisfactory, however, now I have been double billed for the procedure and I'm unable to get a hold of anybody in the billing department to contest this. I have also been on the phone with the insurance company to have a three-way call, which did not resolve the problem. Absolutely will never go back there again.
I called and scheduled an appointment for emergency service. Young lady I spoke to on the phone was amazing. She felt so bad and wished she could get me in sooner. 2 days later I show up for my appointment, which I had already confirmed via text and I'm told I'll have to wait at least an hour to be worked in because I was supposed to confirm via phone. Said they tried to call yet I have no voicemail messages and no missed calls from them. And why would I even neeed to verbally confirm when I had just talked to them 2 days ... read more
Business response:
We are really sorry to hear this and can understand your frustrations, Wendy. We appreciate you for taking a moment to share your feedback. We wanted to let you know that we have read your review and will address concerns with the team in Rocky Mount, with an eye to improving future patient experiences. -The Customer Service Team
DO NOT COME HERE!!! Poor customer service, very money hungry and will try to upsell you things you don't need. I was told they'll give me a call back once they get in contact with my insurance for a deep cleaning that "I need".... Still haven't heard from them but they sure sent me a bill for the examination when I had insurance. Funny part was I made an appointment for a basic cleaning... that didn't even get done...
Business response:
We are sorry for any trouble you're having, Hoa. Please reach out to our Customer Service team at 844-296-0187, so we can assist you.
Poor customer service. Will change your appointment without notifying you. Then will not apologize but dismiss like it's nothing. They take you back don't even explain or let you know what they will be doing. I had an implant done. Last visit/step, they didn't even if you have any issues let us know or come back for follow up visit. Will not be going back!
Business response:
We are sorry for any trouble you're having, Garlinda. Thanks for taking a moment to let us know about your experience and sharing your feedback with us. We will share your thoughts with our teams with an eye to always doing what we can to improve the patient experience.
Awful customer service; $$$ hungry beware!!!!! Not satisfied with treatment plan and hygienist appears to be trying to sell service without offering compassion!
My recent visit with Aspen Dental in RKY Mt was a total disaster, I have been dealing with them since March of this year, the office manager very rude, I was told back in July that my dentures would be ready Oct 4 , I get there no dentures, they took impressions again told me Oct 16 , I was there way before my appointment (2)people ahead of me, I went to receptionist and told her I had been there since before 9:30, it's after 11:30 , the office manager say they didn't have room for me, I told her it would have been nice if I... read more
Frequently asked questions about Aspen Dental - Rocky Mount, NC
How is Aspen Dental - Rocky Mount, NC rated?
Aspen Dental - Rocky Mount, NC has a 4.4 star rating with 515 reviews.
When is Aspen Dental - Rocky Mount, NC open?
Aspen Dental - Rocky Mount, NC is open now. It will close at 6:00 p.m.