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Aspen Dental - Danville, VA
- Danville, VA
About this business
Location details
380 Mall Drive, STE 120, Danville, VA, 24540, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 08:00 a.m. to 6:00 p.m. | |
| Tue | 08:00 a.m. to 6:00 p.m. | |
| Wed | 08:00 a.m. to 6:00 p.m. | |
| Thu | 08:00 a.m. to 6:00 p.m. | |
| Fri | Closed | |
| Sat | Closed | |
| Sun | Closed |
I want others to know of my experience. Monday I was told I needed to have 5 teeth removed and I needed a temp. particle. I made a appointment for the cleaning. I told them I could not stand the horrible pain of the cold water and I would need something so I could bear it. Tuesday I found out they did not call in any thing. I called to cancel explaining I have experienced this before and will not again. After 5 Tuesday they called and said they had called in a RX for yesterday's appointment. I drove 20 miles to pick up the ... read more
Business response:
I'm sorry for any trouble you're having, Starr. I will pass your message along to the team, so they can address concerns. - Sophia
I made appointments got there waited an hour for them to tell me they didn't take my insurance that's not what I was told when I made the appointment I was told it wasn't the office it was the call center that made the mistake regardless of one or the other this is poor management I wouldn't recommend them to anyone.
Business response:
Hi Hope, I really appreciate you for taking a moment to share your feedback. I'm sorry that your experience didn't live up to expectations. I wanted to let you know that I have read your review and will address concerns with the team in Danville with an eye to improving experiences for others. Thank you. - Dawn, ADMI
I had an appointment a month out to get a denture impression on my mouth but I had to call the a month a head of time with a serious painful tooth ache and they told me there where absolutely nothing available that can be done before my appointment a month away. So I ask if I had to keep a tooth ache for a month their response was there was nothing they could do unless someone canceled their appointment. Not very happy I will be looking elsewhere for a more caring dentistry. I keep thinking what if my grand baby went there, ... read more
Business response:
I'm sorry that your experience didn't live up to expectations. We value your feedback, and I will pass your message along to the team so they can address concerns. - Michelle, ADMI
Check your benefits before going here! I went to Aspen this fall when I had a broken tooth. It needed a crown. I sat down with the rep there. She told me what my out of pocket would be and what insurance would pay. I asked the rep if they had called in my benefits to make sure and she said she did. I received a statement providing me with the Information of who was paying what. I proceeded with getting the crown put on and paid my part of the bill before having it done. In the last few months I have been receiving bills fro... read more
Business response:
I apologize for the trouble, Jennifer. Thank you for your feedback, I've passed this along. The Customer Service Team would appreciate the opportunity to learn more about this: 1-866-767-0890. - Mitch, ADMI
Frequently asked questions about Aspen Dental - Danville, VA
How is Aspen Dental - Danville, VA rated?
Aspen Dental - Danville, VA has a 4.1 star rating with 504 reviews.
When is Aspen Dental - Danville, VA open?
Aspen Dental - Danville, VA is closed now. It will open on Monday at 8:00 a.m.