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Aspen Dental - Ephrata, PA
- Dentists
- Ephrata, PA
About this business
Location details
807 E Main Street, STE 100, Ephrata, PA, 17522, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 08:00 a.m. to 6:00 p.m. | |
| Tue | 08:00 a.m. to 6:00 p.m. | |
| Wed | 08:00 a.m. to 6:00 p.m. | |
| Thu | 08:00 a.m. to 6:00 p.m. | |
| Fri | 08:00 a.m. to 12:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I can't say enough about Dr. Ahmad and his staff. My son knocked his front tooth out riding an e-bike the night before we were scheduled to leave on vacation. Doc was able to get him in, perform an emergency root canal and install a temporary crown. All at a reasonable price. Thank you so much for helping us out on very short notice!! I highly recommend Aspen Dental!!
I have been in to this office for regular dental cleanings and exams for years, including wisdom tooth surgery last summer, and I've never had a bad experience! The doctors there are friendly and knowledgeable and always put my "dentist anxiety" at ease. The front desk staff is also very helpful and polite. I will be returning for my future dental care!
Aspen Dental - Ephrata, PA: GET A SECOND OPINION BEFORE AGREEING TO ANYTHING I strongly recommend that anyone considering Aspen Dental in Ephrata get an independent second opinion before agreeing to or paying for any treatment they recommend.My experience left me extremely concerned about their treatment planning, billing practices, communication, and overall approach to patient care. I went to Aspen because I had **tooth pain from a filling that had fallen out** and needed that specific problem addressed, potentially incl... read more
Business response:
We understand how challenging this situation must have been, Laura. We recognize how important clear and accurate information is when seeking timely dental care, and we appreciate you bringing this experience to our attention. Your feedback helps us continue working to improve communication and the overall experience moving forward.
I would give them no stars if possible. No matter how bad your tooth pain is...go anywhere else! In 2024, I went for a consult to have a tooth extracted. I was quoted a price of what my insurance would cover. The day of appointment the I went in, paid what I was told I owed for everything. A few weeks later I started to receive bills for 3x the amount quoted. I called to follow up only to be advised that the office staff never consulted my insurance. They recognized their mistake, and we were able to come to an agreement on ... read more
Business response:
We’re so sorry to hear about the trouble you're having, Leia. We have a dedicated team that would be happy to help with billing concerns. Please reach out to them directly at 1-844-296-0187. -The Customer Service Team
Aspen Dental had quite the plan to scam in this situation. I was planned to get a singular wisdom tooth out due to having tremendous pain and swelling. I decided to go to Aspen hoping that they wouldn't continue malice practices (which their reputation is known for) though this is where the issues began. It went from having a problem with one wisdom tooth, to the doctor trying to attempt and plan on taking all 4 wisdom teeth out. The doctor had no concern for my well being in this situation due to the fact that he was planni... read more
Business response:
We are sorry for any trouble you're having, Brandon. We have passed your message along to the management team, so they can address your concerns. -The Customer Service Team
I scheduled an emergency consult for a wisdom tooth extraction, received a text the day before to confirm my appointment by calling a specified number and selecting option two. I did this. The following morning, THE DAY OF THE APPOINTMENT, I received a text informing me that my appointment was cancelled because I didn't confirm it. Seeing these other reviews, I guess I dodged a bullet!
Business response:
We are really sorry to hear this and can understand your frustrations, Erica. We appreciate you for taking a moment to share your feedback. We wanted to let you know that we have read your review and will address concerns with the team in Ephrata, with an eye to improving future patient experiences. -The Customer Service Team
Worst place ever I went here to have a tooth pulled and they pulled the wrong one. And then asked if I'd like to reschedule. Do not go here
Business response:
We're very disappointed to hear this, Eliot. Our team would appreciate the opportunity to look into your experience further. Please give us a call at 1-844-296-0187, so we can address your concerns.
Had an emergency called phone number advised issue I was experiencing. Appointment was made and when I arrived was informed that they cannot address my issue. Waste of time and do not recommend.
Business response:
We are really sorry to hear this and can understand your frustrations, David. We appreciate you for taking a moment to share your feedback. We wanted to let you know that we have read your review and will address concerns with the team in Ephrata with an eye to improving future patient experiences.
After 5 days I get a response from the social care team. A basic F U If you are really interested in staying open you should make an effort to call me. Just a suggestion I don't care if you do or not it's not my business a good general manager or area director would want to know why there are only 1 star reviews Ephrata isn't that big
Business response:
We are sorry for any trouble you're having, Richard. We will pass your message along to the team, so they can address concerns. - The Social Care Team
Frequently asked questions about Aspen Dental - Ephrata, PA
How is Aspen Dental - Ephrata, PA rated?
Aspen Dental - Ephrata, PA has a 4.1 star rating with 535 reviews.
When is Aspen Dental - Ephrata, PA open?
Aspen Dental - Ephrata, PA is closed now. It will open on Monday at 8:00 a.m.