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Aspen Dental - Mansfield, TX
- Dentists
- Mansfield, TX
About this business
Location details
1660 E Broad St, Mansfield, TX, 76063, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:30 p.m. | |
| Wed | 7:30 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 7:00 p.m. | |
| Fri | 7:30 a.m. to 12:30 p.m. | |
| Sat | Closed | |
| Sun | Closed |
My name is Lindsey. I have recently once again recieved dental care and denture partials needed from my exam records results. Prior to my experience with Aspen Dental, I, myself have auff many injuries in my face, skull, and even brain with surgeries that were very extensive and difficult for me to manage since surviving this catastrophic accident. Upon seeking dental care from Aspen Dental, the care they have given me is beyond words of careful, precise, professional, but to me most importantly, the dentist and staff has be... read more
Business response:
We appreciate you choosing our office and sharing your experience, Lindsey. Our team is always here to support you, and we’re so glad we could be part of your dental journey. We're here for you with any future smile needs. Thank you!
After my 1st dental procedure with Dr. Cruz, I made an decision to make him my dentist. Not only is he thorough, fast and the best dentist I've ever had- you'll leave feeling great & would want all of your dental work done by him
Doctor Cruz make you very comfortable and go over a great treatment plan and get the job done without pain.
Super helpful staff. Dr. Cruz was awesome. Removed two teeth that had broken. Definitely recommend going to Aspen. Better experience then my other dentist experience.
Business response:
It's great to hear you had a 5-star experience! Thank you for your kind review.
wanted a different Dental doctor so I tried Aspen Dental in Mansfield. I had xrays and Dental checkup exam that went well. When I met with the Operations Lead, my opinion of the Dental Office took a turn to the worst. They wanted to charge me approximately $350, my share after insurance for periodontal scalding. They wanted me to pay before scheduling the next appointment and I already had a red flag. I checked with my previous Dental Office and they didn't charge anything. Therefore, I requested my xrays be transferred ... read more
Business response:
Hi Randy, thank you for sharing your experience. We aim to provide clear information about insurance coverage and costs, and understand that your appointment did not meet expectations. We have a dedicated billing team that would be happy to review your bill. Please reach out to them directly at 1-844-296-0187 so they can look into this. Again, thank you for bringing your experience to our attention.
I visited Aspen Dental several months ago for an initial exam and cleaning. During the visit, I was informed that a small chip in one of my molars required a crown. The appointment, which included the evaluation, cleaning, and crown preparation, lasted approximately four hours. While I understand that staff training is important, the involvement of a new team member appeared to contribute to significant delays. Unfortunately, my experience following the procedure was also challenging. The temporary crown became dislodged wi... read more
Business response:
We understand how challenging this situation must have been, Chris. We recognize how important clear and accurate information is when seeking timely dental care, and we appreciate you bringing this experience to our attention. Your feedback helps us continue working to improve communication and the overall experience moving forward.
Went in for extensive work. The dentist had a poor attitude and was super rushed. It was like I was inconveniencing her and she felt my worry was the stupidest thing she had ever heard. Im worried about my continued care after this and whether or not I'll go in after spending thousands, not get the dentists time, and be treated like trash. Does she treat my mouth like that? In 2 years will I regret this? I doubt anything will come of my review but I'm posting about the process on socials with 111k followers so stay tuned.
Business response:
Hi Jak, thank you for bringing this to our attention. This is not the experience we aim to provide our patients, and your feedback truly matters to us. We strive to ensure our patients feel supported and cared for throughout their visit, and we’ll continue to work on improving our service moving forward. Again, we appreciate you sharing your feedback.
The quality of care and front office are completely horrible. I went to this dentist on a referral and have had nothing but issues with being overcharged, my temp crown coming off twice and complete disrespect from the front office staff. Stay far away from this place.
Business response:
Hi Chris, thank you for taking the time to share your feedback. We take pride in our customer care and what you described does not align with the experience we want for our patients. This is being actively addressed, as we are always doing what we can to improve patient experiences. For any questions or clarifications about the bill you received, we have a dedicated team that would be happy to walk you through it. Please reach out to them directly at 1-844-296-0187. Again, thank you for bringing your experience to our attent... read more
If you care about your mental and physical health, including the health of anyone that you love, PLEASE do not make an appointment here. The one star reviews are all you need to make the right decision. I learned the hard way, and had the most traumatic experience. If you live close to this Aspen Dental location, then I would highly suggest going to Mansfield Family Dentistry (100 Carlin Road, Mansfield, TX 76063). Ask for Terri, she is an absolute angel. The Bauers and the whole team were so kind, gentle, and actually took ... read more
Business response:
Hi Amaris, we really appreciate you for taking a moment to share your feedback. We regret that you didn't have a positive experience and wanted to let you know that we’ve have read your review and will address concerns with the team with an eye to improving future patient experiences. -The Customer Service Team
Frequently asked questions about Aspen Dental - Mansfield, TX
How is Aspen Dental - Mansfield, TX rated?
Aspen Dental - Mansfield, TX has a 4.2 star rating with 262 reviews.
When is Aspen Dental - Mansfield, TX open?
Aspen Dental - Mansfield, TX is closed now. It will open at 9:00 a.m.