Aspen Dental - Rochester, NY - Henrietta

4.5

Rochester, NY

About this business

Dental

Location details

1000 Hylan Drive Suite B, Rochester, NY, 14623, United States

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Weekday	Schedule	Status
Mon	08:00 a.m. to 5:00 p.m.
Tue	08:00 a.m. to 5:00 p.m.
Wed	08:00 a.m. to 5:00 p.m.
Thu	08:00 a.m. to 5:00 p.m.
Fri	Closed
Sat	Closed
Sun	Closed

4.51,192 reviews

Carina Woodhams-Furia

10 years ago

Love this office! So friendly and made me feel very comfortable!

Cathy Bettis Allison

4 years ago

I had an 8am confirmation appointment today with Dr. Tin, His assistant Robert took me at 8:15am & did an X-ray. His assistant took me back to a dental chair across from the surgical room. I have an imbuckment that fell out & have been waiting for weeks to see if the implant was broken ( I saw Dr M previously ). Today Robert was asked to put the imbuckment back in but the process required the surgeon because of the skin growing back..I wasn’t prepared today BUT my appointment to see what needed to be done was with Dr. Tin..f... read more

Business response:

I'm sorry that your experience this morning didn't live up to expectations, Cathy. We certainly value your feedback, and I wanted to let you know that I passed your comment along to our Patient Satisfaction team. I would encourage you call them too, so they can learn more about the visit and try to address concerns. You can reach them directly at 1-866-767-0890. - Emily, ADMI

Laura Rae Maiuri

4 years ago

I have been a patient for a few years, and I had a cleaning scheduled pre-Covid, and they called and rescheduled it. At the time of the rescheduled appointment, I had to reschedule again because of a snowstorm. I received a phone call right before my appointment, and I was told they would have to cancel it because of Covid. I waited for a phone call to reschedule this appointment when things started opening back up, and I never heard a word. I just called to schedule my appointment as well as to get a crown recemented that T... read more

Business response:

I’m really sorry to hear that, Laura. The Patient Satisfaction Team would appreciate the opportunity to speak with you in order to learn more about your experience and address this concern directly: 1-866-767-0890. – Mitch, ADMI

MaryEllen Forjone Hamill

Recommended

5 years ago

They are professional and caring people!!!

Business response:

I'm happy to hear that, MaryEllen. Thanks for sharing! - Dawn, ADMI

James Hoh

Recommended

5 years ago

Great staff at the Henrieta location

Business response:

I'm happy to hear that, James. Thanks for sharing! - Dawn, ADMI

Andrew Lummel

6 years ago

Never put my appointment in books properly. Called last week, made appointment. Made arrangements for babysitting and time off work to go in only to be told they didn't have me down. Unable to fit me in for what I needed done. They claimed call center may not have directed me properly. Done as patient there, if company can't even make appointments right what else can't they do. Terrible business.

Kara Roth

6 years ago

Aspen Dental is terrible with keeping appointments. I've had my appointment canceled on me twice now, the day off without little warning. Prior to those cancellations, I have been contacted and told I needed to reschedule my appointments. I will not be returning to Aspen.

Debra Swisher Felton

7 years ago

They need to practice honesty and good customer service. I don't want to go into detail but their business tactics leave much to be desired.

Business response:

I am sorry to hear this, Debra. I will certainly pass this information along to management. If you would like to discuss further, please call me at 315-454-6000 ext 201802. -- Kelsey, ADMI

Willie Person

7 years ago

@aspendental thanks for canceling my appointment after you just confirmed my appointment a few days ago...you lost a customer this was the last straw in a bunch of screw ups with your company