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Aspen Dental - St Louis (South City) MO
- Saint Louis, MO
About this business
Location details
4651 Chippewa St, Saint Louis, MO, 63116, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 08:00 a.m. to 6:00 p.m. | |
| Tue | 08:00 a.m. to 6:00 p.m. | |
| Wed | 08:00 a.m. to 5:00 p.m. | |
| Thu | 08:00 a.m. to 6:00 p.m. | |
| Fri | 08:00 a.m. to 4:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Excellent staff and quality care. The hygienist was extremely talented and the crowning process was smooth.
Lexi was AMAZING! I usually have horrible dental anxiety but she put me at ease. You can tell she cares and gave me real tips to maintain my smile at home. I'm very grateful.
This place is ridiculous. They canceled my appointment because I did not call them back to confirm. Nowhere in there communication to me shows that if you don't confirm, it will be canceled. I took time off work to get here and very disappointed by their unprofessionalism. I even prepaid for this work. Go elsewhere!!
Business response:
Anne, we’re committed to providing every patient with the best possible experience and we understand your frustrations. Thank you for taking the time to share your feedback, it’s invaluable to us. Please know that we’ve read your review and will be addressing your concerns with the team in St Saint Louis, with a continued focus on improving the experience for our patients moving forward. -The Customer Service Team
Aspen Dental on Chippewa Street: I do NOT recommend this office, despite most of the staff was friendly. The hygienist opinion was that I needed a deep cleaning and for this deep cleaning I should have paid over thousand dollars despite my insurance. The dentist said they would treat me before this deep cleaning was not done. Even the lady at the front desk was arguing that I need a deep cleaning when I wanted to schedule a normal appointment for a regular cleaning. I went for a second opinion into another office of Aspen ... read more
Business response:
Hi Gundel, we really appreciate you for taking a moment to share your feedback. We regret that you didn't have a positive experience and wanted to let you know that we’ve have read your review and will address concerns with the team with an eye to improving future patient experiences. -The Customer Service Team
Lemay Ferry Rd-I wish I could give a zero stars. My insurance changed and they were the first to pop up in my Network and was able to get my daughter in right away. When she went they told her that she had 10 cavities, that she needed a crown, a deep cleaning and they she was in the early stages of gum disease. Mind you she is 22 and a freak about her teeth. They put together a treatment plan and told her the price of $5000 DOLLARS after insurance and would finance it at $141 a month and a $256 down payment to be able to sch... read more
Business response:
We’re sorry to hear that your daughter's experience didn’t meet expectations, but we’re glad she was able to receive care. If there’s anything we can do to support her moving forward, please don’t hesitate to reach out. -The Customer Service Team
I took my disabled sister here for a cleaning. That's what I made the appointment for. After an hour, I was called back to discuss her treatment plan. I was completly shocked by a plan that started with a deep cleaning and thousands of dollars. It seems nothing could be done until we agreed to the costly and painful procedure of deep cleaning. I said we would need to think about it and at that point I felt the sales rep. became too aggressive. We left and on the way home my sister said she didn't even get her teeth cleaned, ... read more
Business response:
Renee, we apologize for any misunderstanding. New patient appointments include x-rays and full comprehensive exam with the doctor and hygienist. From there, the team is able to make recommendations and discuss options that meet one’s individual needs. When schedules allow, offices do make the effort to offer treatment on the same day, but it’s not always possible. -The Customer Service Team
This is actually my second time receiving services from Aspen dental. The first time was not that great about seven years ago, but I figured I'd give them another try in Saint Peter's. They have tactics that will get you to sign up for the insurance however what you came in there for you don't get and you end up paying out-of-pocket anyway, example. I went in for composite for my four front teeth. They informed me that they would like to do a periodontal treatment before putting it on my teeth. I apply for the credit however... read more
Business response:
Hi Carletta, we really appreciate you for taking a moment to share your feedback. We regret that you didn't have a positive experience and wanted to let you know that we’ve have read your review and will address concerns with the team with an eye to improving future patient experiences. -The Customer Service Team
Aspen Dental - Brentwood, MO has horrible communication. They over charged me, did not communicate with my insurance company, and did not deliver my, paid in full, service on time. A simple call would have saved me time and money. I will not be using Aspen Dental in the future. The dentist also should have used mouth wash before the consultation.
Business response:
We're very disappointed to hear this, Samantha. Our team would appreciate the opportunity to look into your experience further. Please give us a call at 1-844-296-0187, so we can address your concerns. -The Customer Service Team
Terrible customer service CHIPPEWE.. office manager argumentative with patients in front of other patients I smelled liquor on her breath she came in defense of the lady with her exact last name who aggressively spewed the gross phone policy she states was put in place specifically by the dentists at this particular location.. I haven't spoken to a responsible party abt the situation which is quite off putting I would NOT recommend if I had checked the reviews before had instead of while I was there I would have NEVER went t... read more
Frequently asked questions about Aspen Dental - St Louis (South City) MO
How is Aspen Dental - St Louis (South City) MO rated?
Aspen Dental - St Louis (South City) MO has a 4.3 star rating with 491 reviews.
When is Aspen Dental - St Louis (South City) MO open?
Aspen Dental - St Louis (South City) MO is closed now. It will open on Monday at 8:00 a.m.