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Aspen Dental - St Louis (South City) MO

4.2
  • Saint Louis, MO

About this business

Location details

4651 Chippewa St, Saint Louis, MO, 63116, United States

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WeekdayScheduleStatus
Mon08:00 a.m. to 6:00 p.m.
Tue08:00 a.m. to 6:00 p.m.
Wed08:00 a.m. to 5:00 p.m.
Thu08:00 a.m. to 6:00 p.m.
Fri08:00 a.m. to 4:00 p.m.
SatClosed
SunClosed
4.2413 reviews
Tushar G.'s profile image
Tushar G. 
rating
a week ago

Excellent staff and quality care. The hygienist was extremely talented and the crowning process was smooth. 

Gabrielle H.'s profile image
Gabrielle H. 
rating
a month ago

Lexi was AMAZING! I usually have horrible dental anxiety but she put me at ease. You can tell she cares and gave me real tips to maintain my smile at home. I'm very grateful. 

Renee R.'s profile image
Renee R. 
rating
a month ago

I took my disabled sister here for a cleaning. That's what I made the appointment for. After an hour, I was called back to discuss her treatment plan. I was completly shocked by a plan that started with a deep cleaning and thousands of dollars. It seems nothing could be done until we agreed to the costly and painful procedure of deep cleaning. I said we would need to think about it and at that point I felt the sales rep. became too aggressive. We left and on the way home my sister said she didn't even get her teeth cleaned, ... read more

Business response:

Renee, we apologize for any misunderstanding. New patient appointments include x-rays and full comprehensive exam with the doctor and hygienist. From there, the team is able to make recommendations and discuss options that meet one’s individual needs. When schedules allow, offices do make the effort to offer treatment on the same day, but it’s not always possible. -The Customer Service Team 

Carletta G.'s profile image
Carletta G. 
rating
2 months ago

This is actually my second time receiving services from Aspen dental. The first time was not that great about seven years ago, but I figured I'd give them another try in Saint Peter's. They have tactics that will get you to sign up for the insurance however what you came in there for you don't get and you end up paying out-of-pocket anyway, example. I went in for composite for my four front teeth. They informed me that they would like to do a periodontal treatment before putting it on my teeth. I apply for the credit however... read more

Business response:

Hi Carletta, we really appreciate you for taking a moment to share your feedback. We regret that you didn't have a positive experience and wanted to let you know that we’ve have read your review and will address concerns with the team with an eye to improving future patient experiences. -The Customer Service Team 

Samantha H.'s profile image
Samantha H. 
rating
4 months ago

Aspen Dental - Brentwood, MO has horrible communication. They over charged me, did not communicate with my insurance company, and did not deliver my, paid in full, service on time. A simple call would have saved me time and money. I will not be using Aspen Dental in the future. The dentist also should have used mouth wash before the consultation. 

Business response:

We're very disappointed to hear this, Samantha. Our team would appreciate the opportunity to look into your experience further. Please give us a call at 1-844-296-0187, so we can address your concerns. -The Customer Service Team 

Shug A.'s profile image
Shug A. 
rating
6 months ago

Terrible customer service CHIPPEWE.. office manager argumentative with patients in front of other patients I smelled liquor on her breath she came in defense of the lady with her exact last name who aggressively spewed the gross phone policy she states was put in place specifically by the dentists at this particular location.. I haven't spoken to a responsible party abt the situation which is quite off putting I would NOT recommend if I had checked the reviews before had instead of while I was there I would have NEVER went t... read more

Daniel S.'s profile image
Daniel S. 
rating
7 months ago

They do not know how to make partials whatsoever. I'm on partial number five and it fits terrible and feels even worse. Their physician team is truly incompetent with any regards to quality of product and also empathy towards the patient. I demand answers and to be treated with dignity. 

Business response:

We're very disappointed to hear this, Daniel. Our team would appreciate the opportunity to look into your experience further. Please give us a call at 1-844-296-0187, so we can work to find a resolution. 

Angela A.'s profile image
Angela A. 
rating
a year ago

Bottom plate broke, paid cash for new teeth that have crumbled 2 years in. The fit was never good I never went back because the vibe was way off! Customer service was subpar. I'd never recommend Aspen on Chippewa to anyone! 

Business response:

We are very sorry to hear this, Angela. We wanted to let you know that we did pass your feedback along to our Customer Service team so that they could address concerns with the team. If you would like to speak with them in the future, please let us know. 

Frequently asked questions about Aspen Dental - St Louis (South City) MO

How is Aspen Dental - St Louis (South City) MO rated?

Aspen Dental - St Louis (South City) MO has a 4.2 star rating with 413 reviews. 

When is Aspen Dental - St Louis (South City) MO open?

Aspen Dental - St Louis (South City) MO is closed now. It will open at 8:00 a.m.