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Aspen Dental - San Antonio, TX - Stone Oak

4.4
  • San Antonio, TX

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Location details

1803 N Loop 1604 E, San Antonio, TX, 78232, United States

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WeekdayScheduleStatus
Mon07:30 a.m. to 5:30 p.m.
Tue07:30 a.m. to 5:30 p.m.
Wed07:30 a.m. to 5:30 p.m.
Thu09:00 a.m. to 7:00 p.m.
Fri08:00 a.m. to 1:00 p.m.
SatClosed
SunClosed
4.4492 reviews
Roland De Leon's profile image
Roland De Leon 
recommend  Recommended
2 years ago

They were short staffed only one dentist . I was there from 2:00 to 4:14 p.m. the workers are running around doing everything . When I walked out the waiting room was crowded with people little did they know that they're- short staffed . when making an appointment ask if their short staff so you won't have to wait around like I did in dental chair . I will not be returning. I was there because one of my crowns fell off . Instead of the dentist putting it on the girl who took my x-rays put it on . She did a great job... read more

Business response:

I am very sorry to hear this, Roland. I wanted to let you know that I did pass your feedback along to our Customer Service team so that they could address concerns with the team in San Antonio. If you would like to speak with them in the future, please let us know. Thank you. - Garlen, ADMI 

Isaac Ramon's profile image
Isaac Ramon 
2 years ago

I must first say office manager and dental hygienist were the absolute best. I was deceived by the female doctor. She said she couldn’t do composites unless I had an expensive deep cleaning. 4000.00 billed to insurance and 800.00 out of pocket. When I show up for my composites she said she can only cover a few bottom teeth with resin and thats it. If I would have known that I wouldn’t have gone forward with any services at aspen dental. Im beyond upset with this dr. And feel like she only tried to sell a deep cleaning servic... read more

Business response:

I am very sorry to hear this, Isaac. I wanted to let you know that I did pass your feedback along to our Customer Service team so that they could address concerns with the team in San Antonio. If you would like to speak with them in the future, please let us know. Thank you. - Garlen, ADMI 

Jeremy Lucas's profile image
Jeremy Lucas 
6 years ago

Every step of the way has been garbage. Either they were running behind (right now they are over an hour running behind and we are still waiting) or short staffed or just could not do their jobs right. My mom had 6 teeth pulled and received zero pain meds because they didn’t have the right pad as they say to write anything. Now her mouth is infected because they left part of a tooth in and it has not healed up yet so she had to see a oral surgeon all the way on the other side of San Antonio. He appointment was for 11 at firs... read more

Marissa Mrdz's profile image
Marissa Mrdz 
7 years ago

Very friendly staff and clean office, but WOW. I asked for an itemized statement of our treatment plan and called around because it seemed ridiculously high. I stopped after 2 offices told me they padded our bill with a minocycline derivative called Arestin that doesn't work, and is extremely expensive. There were maybe 8 charges ranging between $81 and $150 for EACH Arestin line on the statement. One office said it was unethical. Buyer beware! 

Business response:

I am sorry to hear this, Marissa. I will be sure the office knows how you feel. If you have questions about treatment, please contact the office manager. I know they will be happy to go over the clinical rationale with you. Thank you! -- Kelsey, ADMI 

Kali Love's profile image
Kali Love 
7 years ago

I had a appointment and i went in to get my tooth pulled and they denied me snd told me to come bsck and im i a lot of pain my face is swollen on one dide i could not go to work because I couldn’t talk 

Adrianne Lee's profile image
Adrianne Lee 
8 years ago

Received a call at 9:50am from office to tell me that a 10am appointment cancelled and that if I wanted I could arrive early for my 11am to be seen earlier. I arrived at 10:20 I've been waiting ever since....it's 11am. Not a good start to a new dentist ***edit: they won me over. 

Kari Moore's profile image
Kari Moore 
8 years ago
Byron Anthony Pol's profile image
Byron Anthony Pol 
8 years ago
Brenda Patitz Davis's profile image
Brenda Patitz Davis 
8 years ago

Went there for a broken tooth and they wanted to do everything but what needed to be done. Ended up walking out the door. Will never go back. 

Business response:

Hi Brenda, I'm so sorry you did not have a positive experience. Please call our Patient Satisfaction team at 1-866-273-8606 to share your feedback so we can address your concerns. - Emily, ADMI 

Frequently asked questions about Aspen Dental - San Antonio, TX - Stone Oak

How is Aspen Dental - San Antonio, TX - Stone Oak rated?

Aspen Dental - San Antonio, TX - Stone Oak has a 4.4 star rating with 492 reviews. 

When is Aspen Dental - San Antonio, TX - Stone Oak open?

Aspen Dental - San Antonio, TX - Stone Oak is closed now. It will open on Monday at 7:30 a.m.