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Aspen Dental - Thomaston, ME
- Thomaston, ME
About this business
Location details
17 Thomaston Commons Way, Thomaston, ME, 04861, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 07:00 a.m. to 5:00 p.m. | |
| Tue | 07:00 a.m. to 5:00 p.m. | |
| Wed | 07:00 a.m. to 5:00 p.m. | |
| Thu | 07:00 a.m. to 5:00 p.m. | |
| Fri | 07:00 a.m. to 1:00 p.m. | |
| Sat | 08:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
I think most of the staff is fantastic. The dentist himself is great. I can see in other reviews that the common issue is the office manager, and I feel the same way as others. He's quite rude and cold, only seems to care about getting the money. I have insurance and always have money saved so I'm not sure why I have to pay upfront to make an appt now when I didn't the last two times? I still paid them both times? Anyway, the rest of my tooth broke off, but it's down way past the gum line- I called and he said he'd make an a... read more
Business response:
Thank you for this feedback, Tiffany. If you would like to discuss your concerns in further detail, don't hesitate to reach out to our Customer Service Team: 1-866-767-0890. - Mitch
Office manager is very rude! I understand that there are proper steps that need o be taken, But, not allowing someone to leave and come but within the hour that the office was running late, is not ok when it’s for a good reason! I needed my tooth filed down and the office was running an hour behind, my friend who was with me, needed to be home to get her son off the bus, and I was told if I wanted it done I had to sit and wait! I asked about running her home and coming straight back and was told no! When I asked “ so if I le... read more
Business response:
I am very sorry to hear this, Heather. I wanted to let you know that I did pass your feedback along to our Customer Service team so that they could address concerns with the team in Thomaston. If you would like to speak with them in the future, please let us know. Thank you. - Garlen, ADMI
Apparently Aspen Dental had an issue with a cyber attack. I was NOT informed of this!!! They have been putting me off since the beginning of May since I had my initial visit with x-rays and a consult in the Thomaston Maine location in April. I made an $85.00 deposit for a cleaning. I received an email saying they were having issues with their system, but they were ready for my appointment. I went in and Jonah said they were having system issues and could not access my info. Yet, I was asked if I could come back in two hours... read more
Business response:
I'm sorry that you didn't have a positive experience, Shari. Thank you for sharing your feedback with us so that we can continue to improve patient experiences. - Heather, ADMI
Extremely unprofessional medical care! We are established patients not new. Scheduled my families appointments over 6 months ago for 9/21/22, was told via email today 9/19/22 that they needed to reschedule our appointments. When I called I was offered appointments for late November 2022. This puts myself and my daughter at 2 months over our Scheduled routine care and exam. When I asked to speak to the office manager he called back and I was told oh well that's the best I can do since you have a healthy mouth. Which we actual... read more
Business response:
Hi Rebeca, We really appreciate you for taking a moment to share your feedback. I'm sorry that your experience didn't live up to expectations. I will address your concerns with the team in Thomaston with an eye to improving experiences for others. Thank you. - Dawn, ADMI
i have dentures that i cant wear and i was charged an extra fee that i already paid. the associate dentist, Dr Grassi was "put out" having to get me fitted properly. and now they are telling me my money back guarantee has passed...according to their website i have a one year warrantee not 6mos
Business response:
Pat, I'm sorry for any inconvenience. Please connect with the Customer Service Team, so they can address your concerns directly with the office: 1-866-767-0890. - Mitch, ADMI
I had a tooth extraction done on my back last molar. Apparently I found out seconds before the Dr started the process on my tooth, he should have had better xrays. I felt by what I heard and by my experience, that the docter had no idea the condition of my tooth. I was told by other professionals, I should have been put asleep & an oral surgeon should have done the task. After 50min of pulling, twisted, parts of my tooth popping & cracking, switching of 4 tools..felt like chaos....having my head heald back, it came out. Th... read more
This office broke a tool inside my girlfriends tooth and left a piece of it while doing a root canal. The doctor said it would be fine in there and that it was common practice. It is now causing infections and needs to be broken open and removed. They say my girlfriend signed away her rights in there fine print documents. So now we must pay for the tooth to be broken back open, the tool removed and the cost of the new root canal..... Absolutely no ethics.....
Business response:
Hi Simon, I'm sorry that your girlfriend didn't have a positive experience. If you would like to share more detail about your visit, the team and I would appreciate the opportunity to talk to you: 1-866-767-0890. – Michelle, ADMI
They're hard sell approach is off putting. They never sent a treatment estimate to my insurance company and made us feel like this was the only option and we had to commit right now. I will say that the facility was clean, the staff were extremely pleasant, and I believe that the care would have been good. It was like a high pressure car sale...
Business response:
I'm sorry that your experience didn't live up to expectations, Janel. Thank you for sharing your feedback with us so that we can continue to improve patient experiences. - Emily, ADMI
actually honoring their pledge for free care for vets on a certain day.
Frequently asked questions about Aspen Dental - Thomaston, ME
How is Aspen Dental - Thomaston, ME rated?
Aspen Dental - Thomaston, ME has a 4.6 star rating with 739 reviews.
When is Aspen Dental - Thomaston, ME open?
Aspen Dental - Thomaston, ME is closed now. It will open at 7:00 a.m.