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Avila Senior Living at Downtown SLO

4.5

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Location details

475 Marsh St, San Luis Obispo, CA, 93401, United States

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4.5121 reviews
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Reviewer#as0515's profile image
Reviewer#as0515 
2 years ago

I visited this facility My first impression of Avila Senior Living at Downtown SLO was very low. They had no parking, and it was difficult to get to. It feels like a hotel and not in a good way. Their rooms were oddly shaped, very dark, and had very few windows. The person who accommodated us during the tour was a lovely woman. She was brand-new, she had only been there for two weeks, but she was nice and tried very hard. We observed the people playing bingo when we were there. There's very little as far as the outside area. 

Sarah snyder's profile image
Sarah snyder 
4 years ago

I visited this facility I really enjoyed my visit at the Avila Senior Living facility. While looking for a soft landing place for my mom, I immediately felt at home when i walked in the building. There is a cozy sitting area and a fireplace, where a few residents were having coffee and talking and laughing or reading. The receptionist, Heather was very helpful, they even had a welcome sign with my mom’s name on it. Crystal was very knowledgeable when giving us a tour, and very kind to my mom and I. While touring there was a ... read more

Business response:

Hi Sarah Snyder, thank you very much for taking the time to leave us this positive review for our team at Avila Senior Living at downtown SLO. We appreciate it & so do our other reviewers at Caring. We hope to see you again soon! 

Kay's profile image
Kay 
4 years ago

I visited this facility My mother-in-law will be moving into Avila Senior Living at Downtown San Luis Obispo. They're still remodeling. They have independent rooms, they also have assisted living. We toured the studios and the 1-bedrooms. The only place we didn't tour was the memory care because they're remodeling that. It's very homey, very comfortable, the remodeling that they're doing right now is very beautiful. The staff came up and introduced themselves, even when they're going past us in the hallway. They were very, v... read more

Business response:

Hi Kay, thank you very much for taking the time to leave us this positive review for our team at Avila Senior Living at downtown SLO. We appreciate it & so do our other reviewers at Caring. We hope to see you again soon! 

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CW 
4 years ago

I visited this facility I saw Avila Senior Living. It was a weekend, but the staff was really overwhelmed. She was taking deliveries, she was answering questions, and she had five people coming in. She had way too much to do, and she was way overwhelmed. It wasn't as casual or as calm, but it was hectic and uptight. I felt a different vibe there. It was understaffed, I think. The place was fine, it was just basic, and clean. The rooms were nice. I liked the fireplace, which was kinda nice. A lot of things were shut down, whi... read more

Business response:

Thank you for your review and consideration. We value our residents and families and appreciating you sharing your comments. We understand that you were disappointed during your visit and would like to invite you back. We understand if you are unwilling and hope that you find the community that best fits your needs and that you are happy in the community you choose. We thank you for your consideration and hope to see you again. 

P.D.'s profile image
P.D. 
4 years ago

I visited this facility Avila Senior Living at downtown SLO looks like an older facility, and it didn't have the same nice feel the other place had. There were a few residents clustered by the front door, it didn't look like anyone was tending to them, and it didn't look like they knew where they were going, and it wasn't as neatly kept. The inside didn't have the same ambiance as the other facility that we went to. It was outdated and not as directed toward the residents. The rooms were nice, but it reminded me more of a li... read more

Business response:

Dear P.D., thanks for sharing your feedback! We're sorry your experience didn't match your expectations and we would love to make things right and continue an open line of communication. Currently we are in the midst of a beautiful remodel to further enhance our state of the art community and would love to invite you back for another tour. Our community takes pride in enriching the lives of our residents through daily activities, some of which take place in our common areas. We are located in the heart of beautiful downtown ... read more

CFHandler's profile image
CFHandler 
4 years ago

I am a friend or relative of a current/past resident The staff is very caring at the residence and communicates well with me. My mother has a lovely 1-bedroom apartment on the 2nd floor with big windows and easy access to the activity space. This has been a challenging time during Covid, and I know there is lots of extra work for everyone, but the staff handles this with grace. Activities are somewhat curtailed during this time, but my mother is still able to go to exercise 6 mornings a week, something she really enjoys. 

Business response:

Hello, thank you for your positive review, we are grateful to see that you feel this way! We strive to provide excellent care and service to our residents and their families at Avila Senior Living at downtown SLO. Thank you again, we hope you have a wonderful day! 

SarahLo's profile image
SarahLo 
5 years ago

I visited this facility I toured Avila Senior Living for my grandmother. Cheyenne showed us around and was very knowledgeable with the community and very friendly. Everyone was very welcoming to us as we went through the community. The room we saw was much more spacious than expected and had a great view of the mountains in SLO. This will definitely be our families number one choice for assisted living in SLO. 

Business response:

Hello, thank you for your positive review, we are grateful to see that you feel this way! We strive to provide excellent care and service to our residents and their families at Avila Senior Living at downtown SLO. Thank you again, we hope you have a wonderful day! 

Marilyn's profile image
Marilyn 
5 years ago

I am a friend or relative of a current/past resident My brother is in Avila Senior Living at Downtown San Luis Obispo, getting assistance with medication and things of that nature. It's been great, he had a seamless move in. They offer assistance with showering and dressing, and they do laundry and cleaning. They take him on rides, and deliver meals to the rooms twice a day. Once they get to go out in a controlled environment, in an atrium space, and that's great. They're opening back up a bit. It enabled him to move around ... read more

Business response:

Marilyn, thank you for your kind review; we are happy to pass along your comments to the team here at Avila Senior Living at downtown SLO! Marilyn, thank you for leaving this detailed review about your experience with our community. We appreciate it and look forward to seeing you again. 

Barbrara Paape's profile image
Barbrara Paape 
5 years ago

I am a friend or relative of a current/past resident Fantastic staff they are always caring they never complain they do are best to cheer us up.Oscar our activities director does a great job and the front desk is very helpful and always so happy. 

Business response:

Thank you for taking the time to share your review, your opinion is very important to us. Did you know we have a Facebook page with pictures of our residents and their interesting activities? (The link to the Facebook page is on our website). Please feel free to contact with any and all questions.. We hope you have a wonderful day and we hope to see you at one of our upcoming activities! 

Frequently asked questions about Avila Senior Living at Downtown SLO

How is Avila Senior Living at Downtown SLO rated?

Avila Senior Living at Downtown SLO has a 4.5 star rating with 121 reviews. 

When is Avila Senior Living at Downtown SLO open?

Avila Senior Living at Downtown SLO is open now. It is open 24/7.