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Barrington Carpet & Flooring Design
- Home Services
- Akron, OH
About this business
Location details
3602 S Arlington Rd, Akron, OH, 44312, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
Absolutely the worst experience! Total lack of customer service. Unwilling to make things right. I would never recommend!
All of our carpet has warped and Barrington will not stand behind their installation guarantee despite their website stating they warranty the installation for the original owner for life: https://www.barringtonflooring.com/our-warranty
Thankfully didn’t make a special trip because the moment we walked through the door it was apparent we were a bother. After reluctantly showing where to find the product we were interested in never asked if we had questions, etc. Stopped at her desk on the way out to ask for pricing and was told ‘about’ $5.00 a square foot. Couldn’t be bothered to actually look in the computer. Need 360 square feet and would have liked a more definitive answer. Lousy customer service.
Business response:
Hi Marsha. First, I would like to thank you for the review. As a customer care business, we truly strive to be perfect every time. In this case it seems we have missed that mark. I want to send my sincerest apologies. I would like to have an opportunity to speak to you personally when you find a moment. Please, when you find a minute in your schedule, call me at the store so we can ensure you are taken care of and I can continue to keep our customer care our #1 priority. I look forward to hearing from you. - Jason
We went to Barrington to replace the carpet in our sunroom with vinyl flooring. Gary seemed helpful and we asked if the stairs would be a problem. He assured us they would not. When the installers came they said that they could not do the stairs, on the phone to Gary and he said do the rest of the floor and had another guy who would do them. Waited days for the new guy do show and when he did, he said he could not do them either. We ended up having to pay for the stairs to be carpeted which cost us more than the $250 fee whi... read more
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Frequently asked questions about Barrington Carpet & Flooring Design
How is Barrington Carpet & Flooring Design rated?
Barrington Carpet & Flooring Design has a 4.5 star rating with 306 reviews.
When is Barrington Carpet & Flooring Design open?
Barrington Carpet & Flooring Design is open now. It will close at 6:00 p.m.