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Berglund Ford
- Car Dealers
- Bedford, VA
About this business
Location details
1425 Boxwood Terrace, Bedford, VA, 24523, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 7:00 p.m. | |
| Tue | 8:30 a.m. to 7:00 p.m. | |
| Wed | 8:30 a.m. to 7:00 p.m. | |
| Thu | 8:30 a.m. to 7:00 p.m. | |
| Fri | 8:30 a.m. to 7:00 p.m. | |
| Sat | 8:30 a.m. to 6:00 p.m. | |
| Sun | Closed |
Recommended Recommended
We purchased a brand new vehicle (over $90G). The “deal” was made over the phone. My husband wanted to stay local and found the vehicle I wanted. We expected a quick process because everything had been done over the phone/online ahead of time. Instead, we waited HOURS for an update that was done incorrectly the day before. We were not too upset about that, we wanted our vehicle to be up to date. Our salesman, David, was okay- he at least tried to keep us updated. The manager made no attempt to speak or ask us how we were. ... read more
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When we bought our 2018 explorer we told them the brakes had a running noise. They assured us they would check the brakes and make sure everything was okay. Since we bought the vehicle (5 months) the back end has began vibrating worse and worse. I took it to my own mechanic today and he informed me the back brakes were so badly rusted that the had completely locked up and the front was doing all the work. This has now caused the front brakes to warp. Also in the five months since I’ve bought it I had to replace the battery a... read more
Business response:
Alex, We're disappointed to see that you had a negative experience recently. We'd like to hear about this issue in further detail, as we're always looking to improve. Please feel free to contact us about your experience. Best, Richard Albert General Manager ralbert@berglundcars.com
Sold me a truck under warranty as not wrecked with clean car fax and another Berglund dealer says it had been wrecked causing wheel wobble. Bedford Berglund Manager indicated he would not fix.
Business response:
It was good speaking with you today Mr. Childress. As promised, we have set an appointment to review your concerns as you requested. We value your business and look forward to servicing your vehicle in the future.
Background: took advantage of my son to evaluate Ranger during an oil change. Over charged by $150. Manager called, gave a credit of $150 for future work. Now: Ranger failed inspection (which took over an hour?) due to a battery strap missing and one plates light socket was not working. Rescheduled to get parts and work done, inspection sticker, etc. I had a 1pm appointment but the truck sat there with a work ticket number for 90 minutes. Work took actually 30 minutes. A 30 minute job took 2 hours! The GMC side has always ... read more
Business response:
Hello, I regret to hear you are unsatisfied with the service we offer. I would appreciate the chance to speak with you and address your concerns. Please e-mail me with your preferred contact so I can get in touch. Best, Mark Austin maustin@berglundcars.com
Service department. Terribly slow. 2 hours for an oil change appointment.
Frequently asked questions about Berglund Ford
How is Berglund Ford rated?
Berglund Ford has a 3.9 star rating with 127 reviews.
When is Berglund Ford open?
Berglund Ford is closed now. It will open tomorrow at 8:30 a.m.