Bert Smith International

Kim D. 

on YellowBot

9 years ago

I was curious about electric cars since my friend drives a Nissan Leaf. She told me she really liked the BMW i3 a lot so we headed over to Bert Smith BMW to see about a test drive. We walked in and were referred to the salesman who drove that type of car. Michael G. took us out in his own vehicle because there were none available on the lot at the time. He was very friendly and patient... 

April 

on YellowBot

10 years ago

After you sign the papers, forget about it–they don’t/won’t care about you at all! And all this after purchasing our sixth car! It wasn’t even our salesmen or the person handling the loan(s), its after the fact that we have experienced most of our issues. Like I said, once they get you to sign the paperwork, the customer service goes out the door. Our most recent purchase from Bert Smith... 

longtimebmwer 

on YellowBot

10 years ago

Been a customer for over 5 years having purchased 3 bmws and using the service department during that timeframe. Generally, decent service performed in a reasonable timeframe. Considered average. During 2015 and my latest visit - had the misfortune of meeting the Service Manager - Don Corey. Mr. Cor... 

papoandbeba 

on YellowBot

10 years ago

"What a rip off and Very rude managers" Don't ever buy a car from this dealership Bert Smith BMW in St. Petersburg Florida all they do is lie to you Don't buy any service contract from them because it doesn't cover anything on the warranty they sell you I was there to get a tire fixed they... 

RCR 

on YellowBot

12 years ago

Recall service requested. Left car fo 2-weeks, no call-back on status. Returned after being overseas 2-weeks – service rep declared car not in US system, needs to be registered with BMW USA. Asked for assistance in this – told not Smith BMW problem. Told Smith BMW you are a rep of BMW, they declined to assist. Took business 20 minutes norh, they registered the car in 20 minutes with BMW... 

Cappy 

on YellowBot

13 years ago

SALES: Now almost two years later, I still feel robbed. They gave me a decent trade in for my beloved Saab, pressured me into a wonderful 335 convertible that I thought was too much car for me. They told me to take the car, and if it didn’t work out, come back and we’d get something else. Two or three days later, I went back. Oh, I was welcomed with open arms. I selected a 328. NOW I was... 

Terri Thomas 

on YellowBot

13 years ago

DO NOT BUY A CAR FROM BERT SMITH! I walked out of the dealership after experiencing numerous fraudulent sales transaction issues. Specifically, the dealership orally inflated my appraisal for my vehicle. When the car was appraised, I was told it was appraised for $15K. Only after spending hours in negotiating a final deal, picking out the actual car and sitting in the office was I told that the... 

Alice Sherman 

on YellowBot

13 years ago

I’ve told other dealers about my experience with Bert Smith, and all shook their heads and said they should be shot for the way they treated me. They had given me a fair trade-in value on my Saab. They pressured me into getting a 2007 335i, admittedly a gorgeous car, but way too much for me. Two or three days later, I went back. Oh, were they glad to see me. Said don’t worry, we’ll put you... 

Mr P 

on YellowBot

13 years ago

Terrible business. They try to give you auction value for your trade; don’t budge to auction value on the vehicle their selling. Greg Sullivan is a condescending liar. He disrespects people who don’t buy his bull. Larry the finance Manager shopped 12 different lenders to see who would finance the highest amount with the worst interest rate. Now, I have 12 inquiries on my credit report,...