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Best Friends Animal Hospital
- Veterinarians
- Ft. Myers, FL
About this business
Location details
12220 Town Lake Drive, Unit 50, Ste 50, Ft. Myers, FL, 33913, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 6:00 p.m. | |
| Tue | 7:30 a.m. to 7:00 p.m. | |
| Wed | 7:30 a.m. to 6:00 p.m. | |
| Thu | 7:30 a.m. to 7:00 p.m. | |
| Fri | 7:30 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 12:00 p.m. | |
| Sun | Closed |
They don't do their jobs, simple as that. When a customer has a concern, address it, im mean it is our animals. Instead they tell us there's no issue, just to find out later that day that it was an issue. Not to mention could have possibly caused me to lose my animal sooner.
I am extremely disappointed with Best Friends Animal Hospital! Two months ago I called to make an appt for my dogs annual shot and semi annual visit with the vet. While on the phone I was asked what vet I wanted to see and given an appt. Oddly enough the day of the vet appt my dog wasn’t wanting to put pressure on his back leg and was limping. When Naomi came out to get my dog ( still not allowed inside) I told her about my dogs leg and she told me I only had a tech appt and that she thought the vet was too busy to look at m... read more
Business response:
Kaitlyn, we are truly sorry to hear you had a negative experience with us and appreciate you taking the time to let us know in more detail. Our number one goal is to offer exceptional care and service, so please know we take this feedback seriously. We have shared your comments internally. As well, I have left you a voicemail and would be happy to discuss this more with you over the phone. Please feel free to call back at your convenience to 239-768-7387.
They injured my pet and will not take responsibility now she needs surgery
Business response:
The Team at Best Friends Animal Hospital is committed to providing the best veterinary medicine and compassionate care to all patients. It has been our pleasure to care for Stella and have always been focused on providing what is best for her health. We understand making important health decisions for our pets can be difficult. Our desire is always to partner with pet parents by recommending the best course of treatment for your pet. This helps to make timely diagnoses, thus allowing us to prevent lasting health complicati... read more
Very friendly and efficient . Took great care of our fur baby
Business response:
Thank you Taira for the kind remarks! :) Sassafras is a very sweet little girl! I hope she starts feeling better very soon!
I took my 13 year old miniature poodle with a skin infection. My dog was seen by Dr. Hedge she stated my dog was septic that I had to go all out in her treatment which was $900.00 which included X-rays blood work antibiotics consultation etc, or put her down cause she was suffering. After considering all she told us I decided that I would take her home hoping that when my husband came home from work we could take her to SVS Hospital located in Daniels. The vet there performed labs and determined she has a severe dermatitis t... read more
Business response:
Nieves, we take client feedback very seriously and are saddened to hear that you weren’t happy with your experience. Your pet is our number one priority and we can assure you that your pet will always be treated with the highest level of care. We can assure you that our team had your pup’s best interest in mind and did what they felt best in their professional opinion. We wish your pet the very best and hope they are doing well.
I have never written a negative Facebook post but I feel strongly about the experience I had with my Appt for my dog. I scheduled an 8:30 AM appointment in hopes of not having to wait long to go back to see the Vet (they open at 7:30 am). Unfortunately, I had to bring my two children with me (my husband works long hours and it was the only option as I wanted my dog to get a small mass checked out). I asked the receptionist when making our appointment, if we could go to a room quickly since I would have them with me and she s... read more
Business response:
I am sorry that we did not meet your expectations today. This is not what we want our clients to experience. I would like the opportunity to review your case and discuss your concerns personally. I will reach out to you by phone today to address all of your concerns. Thank you for taking the time to provide us feedback.
The vet tech. Ignored my questions yesterday. Turned away from me to chit chat with someone that lived in her " neighborhood. I left with unanswered questions. I'm so concerned about my little dog and her allergies and felt neglected yesterday. My other visits have been good. I like Dr. Daly but felt pushed aside for visiting the neighborhood friends today
Business response:
I am very sorry for that we did not address your questions or needs appropriately. Our goal is to provide the highest quality medicine in a warm and welcoming environment and I am sincerely sorry that we failed you. I will address this issue with the technician you saw yesterday as well as have our Technician Manager reach out to you to ensure your questions are answered.
Frequently asked questions about Best Friends Animal Hospital
How is Best Friends Animal Hospital rated?
Best Friends Animal Hospital has a 4.4 star rating with 614 reviews.
When is Best Friends Animal Hospital open?
Best Friends Animal Hospital is closed now. It will open tomorrow at 7:30 a.m.