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Birdeye
Location details
| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
BirdEye has changed my work day; I don't know what I would do without them as part of our team! Ronni has been supportive, informative and a pleasure to work with, she is only an email away when I need help and is always quick to respond. Using BirdEye has alleviated the stress of trying to manage our online reputation by ourselves, plus we have increased our Google reviews with their support. I was very hesitant when we first started with them but they have gone above and beyond with every aspect of their services. The ... read more
It is nice to know that we not being taken for granted. That even as a long term customer we get calls to endure that we are satisfied and up to date
Business response:
Greetings Harold, Thank you for taking the time to share your feedback with us. We are thrilled to hear that you feel appreciated as a long-term customer of Birdeye. Ensuring your satisfaction and keeping you up to date is of utmost importance to us. Best regards, The Birdeye Team
Without a doubt, a Company you can count on and your team of customer service is fantastic when your team show patience and understanding besides helping us through to resolve through our issues with IT. Keep up the Good work! You will have me as a customer as long as I am in business. Thank You!
Business response:
Hi Laura, Thank you for taking the time to share your wonderful feedback with us at Birdeye! We truly appreciate your kind words and are thrilled to hear that you have had a positive experience with our company. Our customer service team works diligently to provide excellent support, so it's incredibly rewarding to know that they have shown patience, understanding, and helped you resolve your IT issues. We are committed to delivering top-notch service and are glad that we have met your expectations. Rest assured, we will ... read more
These folks do a great job
Customer support is always prompt and immensely helpful. Piyush Agarwal was who assisted me.
I think bird eye does everything relatively well. Clear communication and really great to see the review generation being so trackable. Akash and Ed were great people to work with
Business response:
Dear Edward, Greetings! Thank you so much for taking the time to share your positive feedback about Birdeye. We are thrilled to hear that you find our services to be efficient and effective, especially appreciating our clear communication and trackable review generation. We're glad to know that Akash and Ed provided you with excellent support. They are truly valuable members of our team. Thank you for choosing Birdeye!
Ankona was extremely helpful during the implementation process. She made things very easy to understand and took things at a perfect pace. She always answered any questions and I never felt like just another customer to her.
Business response:
Dear Dan, Thank you so much for taking the time to leave us a positive review! We are thrilled to hear that Ankona provided you with such excellent support during the implementation process. We will make sure to pass your kind words along to her. Best regards, The Birdeye Team
Learning how to use all the Birdeye features takes a lot of time. We would have liked more guidance and instruction from the implementation manager, in addition to the on-boarding spreadsheet.
Business response:
Hello Jason, Thank you for taking the time to share your feedback about Birdeye. We value your perspective and understand that learning all the features of Birdeye can be time-consuming. We apologize if you felt that the guidance and instruction from our implementation manager were insufficient. We constantly strive to improve our onboarding process, and your insights will certainly help us in that regard. Our support manager will reach out to you today to address your concerns and provide assistance. Best regards, The... read more
Great Experience
Business response:
Greetings Rachel, Thank you for taking the time to provide us with your feedback and for giving Birdeye a five-star rating! We are delighted to hear that you had a great experience with our business.
Walk through went well, informative. I used Birdeye prior, would suggest tailoring the onboarding based on experience.
Frequently asked questions about Birdeye
How is Birdeye rated?
Birdeye has a 4.8 star rating with 8,539 reviews.
When is Birdeye open?
Birdeye is closed now. It will open at 8:00 a.m.