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Black Bear Diner Klamath Falls
About this business
Location details
| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 9:00 p.m. | |
| Tue | 6:00 a.m. to 9:00 p.m. | |
| Wed | 6:00 a.m. to 9:00 p.m. | |
| Thu | 6:00 a.m. to 9:00 p.m. | |
| Fri | 6:00 a.m. to 9:00 p.m. | |
| Sat | 6:00 a.m. to 9:00 p.m. | |
| Sun | 6:00 a.m. to 9:00 p.m. |
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A couple of people came in after us and somehow got their food 15 minutes before us. To top it off our waitress (Desiree) had a major attitude and when I mentioned it to the manager she came over and tried to apologize all while still having a sarcastic tone. I am sorry but when you work in customer service it is VERY unprofessional to show your frustration to your customers....period!!!!! If you are that unhappy with your job well then find somewhere else to work. Do not take your frustrations out on customers because you a... read more
Business response:
Thank you for providing your feedback and letting us know about this issue, Megan. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. My manager would like to address this. Please email us directly telling us a little bit about what happened and reference the diner location. Include a phone number to reach you at and we will be in touch with you shortly. info@blackbeardiner.com
A friend of mine was banned from the restaurant because their kid got crayon on the plastic dividers. He stopped his kid when he noticed it was happening and apologized to the manager. Yet he was still asked not to return. Black Bear supplies the crayons! I was under the impression that this was a good place to bring the family but apparently that isn't the case.
This afternoon, I simply ordered-to-go three cheeseburgers with fries and two children's cheeseburgers with fries. I liked that customers were social distancing. Social distance markers were on the floor at the entrance. I could see through the kitchen window that all the cooks were wearing masks. The cashier gave me my receipt and it didn't take long to get my to-go-order. I checked the food before leaving the property and was disappointed. The five burgers were smaller than I expected. There were only 8 to 10 cuts of regu... read more
Business response:
Thank you for providing your feedback and letting us know about this issue, Wendell. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. My manager would like to address this. Please send us a little information, a good number to contact you, and the diner this is about to: info@blackbeardiner.com
Steak was cold and overcooked. Side were not provided as asked. New steak provided, cooked as ordered.
Business response:
Thank you for the feedback. We're always trying to make dining at Black Bear Diner the best experience it can be, so thank you for taking the time to share your thoughts. We are glad to hear that our team took care of your steak!
There's not ..............
Way better food and service there than in federal way.
Service was super food seemed premade and dishes up to order. Bacon was a beautiful brown but was the limpyest bacon I have ever ate. Was not impressed as a first time customer who had heard much better from others
Service was super food seemed premade and dishes up to order. Bacon was a beautiful brown but was the limpyest bacon I have ever ate. Was not impressed as a first time customer who had heard much better from others
Frequently asked questions about Black Bear Diner Klamath Falls
How is Black Bear Diner Klamath Falls rated?
Black Bear Diner Klamath Falls has a 4.3 star rating with 2,795 reviews.
When is Black Bear Diner Klamath Falls open?
Black Bear Diner Klamath Falls is open now. It will close at 9:00 p.m.