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Bluebird Care Ashford
- Home Health Care
- Ashford
About this business
Location details
Ashford Business Point, Kent Invicta Chamber of Commerce, Waterbrook Ave, Ashford, TN24 0LH, United Kingdom
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 5:00 p.m. | |
| Tue | 8:30 a.m. to 5:00 p.m. | |
| Wed | 8:30 a.m. to 5:00 p.m. | |
| Thu | 8:30 a.m. to 5:00 p.m. | |
| Fri | 8:30 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Bluebird Care Ashford Kent was very responsive to all my mother's needs. They were able to provide a live-in carer as well as home visit carers to support my mother in her declining months. They were very accommodating to a private live-in carer who alternated with the Bluebird carer. The teamwork and work ethic contributed to a reassuring level of care which had to be adapted as circumstances changed. I would (and have) recommended Bluebird to others in need of assistance and quality care.
Business response:
Thank you so much for taking the time to share your kind feedback. We are truly grateful for your thoughtful review and are pleased to hear that we were able to support your mother during such an important time. Providing compassionate, responsive, and person-centred care is at the heart of what we do, and it's wonderful to know that our live-in and home care teams were able to adapt to your mother's changing needs while working closely with her private live-in carer. Your recommendation means a great deal to all of us, and ... read more
It is tiring having so many different carers and needing to show them around, explain equiment etc.
Business response:
Thank you for your feedback. I have reviewed your care records dating back to February 2026. Based on these records, you have consistently been supported by the same two regular carers. There were only two occasions where different carers attended, and this was because your regular carers were on annual leave. I will be in touch with you to discuss your concerns further and to better understand your experience.
Overall, we are very happy with the service, carers and general support and communications.
Business response:
Thank you for your kind feedback. Your comments mean a lot to the whole team, and we will continue to do our best to maintain this standard of care.
Bluebird have provided and continue to provide excellent care for my mother. It is reassuring for my mother to know that one of the lovely carers will be in every morning to help her start her day. Everyone is thoughtful and caring, and go above and beyond to make sure my mother is ok.
Business response:
Thank you so much for your kind and thoughtful feedback. We are delighted to hear that your mother is happy with the care she is receiving and that our team has been able to provide reassurance and support each morning. Our carers take great pride in delivering compassionate, high quality care, and it means a great deal to know they are making a positive difference. Your kind words will certainly be shared with the team. Thank you again for taking the time to share your experience, we truly appreciate it.
Mum has had a really good experience with Bluebird Ashford. Carers are all kind and helpful and some are truly outstanding - really making an effort to chat and get to know Mum and Dad, noticing possible issues & putting them right, & being unflappable and practical when problems crop up. Office staff are friendly and responsive, and also do some "hands on" care so they know Mum and her needs first hand.
Business response:
Thank you so much for taking the time to share this lovely feedback. We are delighted to hear that your mum has had such a positive experience with our Bluebird Ashford team. It is wonderful to know that our carers have been kind, attentive, and supportive, and that some have gone the extra mile to build a genuine connection with your mum and dad. Noticing small changes, addressing concerns, and remaining calm and practical when challenges arise are all very important parts of providing great care. We are also pleased that y... read more
A notification in advance of the regular time and day to expect my cleaner would be helpful.
Business response:
Thank you for your feedback. We appreciate you highlighting this and understand how helpful it can be to receive a reminder before your cleaner's scheduled visit. If you have access to our rostering app, you will be able to see the scheduled visit and timing there. If you do not currently have access, we are also looking at sending postal notifications so that you can be informed of the scheduled time and day in advance. Kind Regards, Bluebird Care Ashford
All carers are considerate and kind They understand my needs and are patient
Business response:
Thank you for your kind feedback. We are very pleased to hear that our carers have been considerate, kind, and patient while supporting you. Providing care that is attentive and respectful of each person's needs is very important to us, and your comments mean a great deal to the whole team. Thank you, Bluebird care Ashford
Smiling faces of all carers first thing in the morning are particularly welcome to both client and wife! Carers are polite and patient and make all the difference to our days.
Business response:
Thank you so much for your kind words. We are delighted to hear that the carers' friendly approach and support are making such a positive difference to your daily routine. Providing compassionate, respectful care is very important to us, and your feedback means a great deal to the whole team. We will be sure to share your lovely comments with the carers. Many thanks, Bluebird Care Ashford
I would like to say that changing our care to Ashford Bluebird was the best thing. The carers are pleasant and pro active in my uncles care. I have seen a difference in him. His meals are done and kitchen neat and tidy.he really enjoyed the Christmas party , that the ladies came and collected him from home. This has restored my faith in care. Well done ladies
Business response:
Thank you so much for taking the time to share such a wonderful review. We are incredibly proud of our carers and the dedication they show every day, so it truly means a lot to hear that your uncle is benefiting from their care. Knowing that he is enjoying his meals, feeling well supported, and taking part in activities like the Christmas party is exactly what we strive for. Thank you for placing your trust in Ashford Bluebird. We take great pride in the care we provide, and your kind words have been shared with the team, wh... read more
Frequently asked questions about Bluebird Care Ashford
How is Bluebird Care Ashford rated?
Bluebird Care Ashford has a 4.6 star rating with 24 reviews.
When is Bluebird Care Ashford open?
Bluebird Care Ashford is closed now. It will open on Monday at 8:30 a.m.