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Bluebird Care Dunbartonshire
- Home Health Care
- Glasgow
About this business
Location details
2 Hillfoot Ct, Bearsden, Glasgow, G61 2QR, United Kingdom
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 5:00 p.m. | |
| Tue | 8:30 a.m. to 5:00 p.m. | |
| Wed | 8:30 a.m. to 5:00 p.m. | |
| Thu | 8:30 a.m. to 5:00 p.m. | |
| Fri | 8:30 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Bluebird Care were a wonderful service to encounter during a painful part of our lives. They were very professional in their dealings with us - the initial meeting on! They matched helpers to my husband perfectly. They worked with us in changes that took place. The two helpers were amazing in their support. My husband was trusting of them & happy to be with them - one much more often here than the other - doing so well in patience & understanding.
Business response:
Thank you so very much for your amazing 5 Star review. Receiving feedback from our customers is very important to us as it allows us to recognise the staff who provide such wonderful compassionate care, and the office team who understand the importance of being responsive and professional at all times. It also allows us to learn what we are doing well and enables us to make improvements where required. We appreciate sourcing the right care for your loved ones can be very challenging and emotionally difficult, and we were tru... read more
Bluebird Care provided top-up care for Mum. She already had council care coming in twice a day. Having the Bluebird carers coming to see Mum once a day was a real help to us. They made lunch but also took the time to chat to Mum. They were cheery and 'down to earth' and Mum enjoyed their visits. Any little blips were sorted out immediately and I could always rely on having someone helpful at the end of the phone to answer any questions. Mum has since moved to a care home. But we were able to delay that partly due to Bluebird... read more
Business response:
A lovely review - thank you so much, Dawn, for your comments, this really is very much appreciated. We try hard to provide a service that is professional and compassionate, remembering that all of our customers deserve to be treated with the respect and dignity we would wish for ourselves. Sometimes a friendly face and cheery approach are all that it takes to put our customers at ease and reduce the stress of having 'strangers' in the house. I am very happy to hear that the management team were always at hand and able to sor... read more
Bluebird carers came in to help Mum for approximately 16 months, initially twice a day and then, when she had a bad fall they were able to, at very short notice, increase the visits to four times a day. They provided a high level of care and were always kind and cheerful. On more than one occasion, when there was a bit of an emergency, they went above and beyond and more than one carer, including at times members of the office staff, would come to help out. Knowing that the carers were coming in and that Mum was being given ... read more
Business response:
Hi Alison Thank you so much for your lovely comments. I know your mum was very much thought of with fondness and regarded highly by all the staff at Bluebird Care. I will be sure to pass on your comments as I know they will appreciate this very much. Our overarching goal is to provide an individualised, tailor-made service with our customers, all of whom we view as part of our family., and we always endeavour to provide a consistently high level to care to allow our customers to remain living at home, safely, for as long as ... read more
I am delighted with not only the overall service provided by Bluebird but also the kindness and understanding shown to both myself and the organiser and my father as the client. Every carer that came in was superb. My fathers needs changed quite quickly but Bluebird shows great flexibility when sometimes at short notice two carers were required. Also, the joined-up approach used was excellent. Carer one would get my father up dressed and any washing put onto communal washing room. Midday carer would as well as see to my fath... read more
Business response:
Hi Alasdair Thank you so much for taking the time to provide such a wonderful detailed review of the care we recently provided for your father. We endeavour to provide tailored, individualised care for all of our customers so it really is heartening and rewarding to hear that you have been very satisfied with our service. We acknowledge that our customer's needs can change on a daily basis, which can often be a stressful and frightening experience for customers and their families. So I would like to thank you for keeping the... read more
My aunt has been receiving visits from Bluebird since January when she broke her hip. She has slowly recovered and has reduced the visits gradually from 5, down to 1, and we can only thank the girls for their help with my aunt's recovery. They've been amazing, helping her wash/dress, cook, shipping and do some gentle housework. This has allowed my aunt to recover and now, she feels more independent again, at age 93. We cannot recommend Bluebird enough and will be sure to contact them again, for any future needs. Thank you f... read more
Business response:
Hi Michelle Thank you so much for your awesome review of the care service we provided with your aunt. It is always heartening to know we have played a small part in supporting our customers to regain their independence and continue to live in the home they love, surrounded by their neighbours, friends and family (and sometimes beloved pets), especially when they are 93 years young! That is so fabulous to hear. I will be sure to let our carers know that their support was very much appreciated, and be reassured we are here if ... read more
Bluebird Care Dunbartonshire have been providing social visits for more than a year, which have greatly helped to reduce isolation. My relative really looks forward to these twice weekly visits. Recently, they have started providing evening visits and it is reassuring to know that my relative has care to get ready for bed as I live some distance away. The staff are all caring, helpful and I find the app is a great help to keep informed on how things are and with any concerns that are raised.
Business response:
Hi Moira. Thank you so much for taking the time to offer your feedback. The isolation of our customers has been a major concern for us over the last year so we have been very conscious that our staff team continue to develop and maintain friendly and compassionate relationships with our customers. In addition, the regular telephone wellbeing checks undertaken by our management team has helped us identify customers who may be feeling particularly lonely or isolated, and therefore may require extra support. The OpenPass App ha... read more
I am so happy with the continuity I receive with Bluebird Care. I have two carers per week and have built up a great relationship with them. I always know the exact time and who is coming to my home. I also receive a rota with visit times, and the office team call me to see if I am OK. I would recommend Bluebird Care to anyone looking for continuity and professional service.
Business response:
What a lovely review. Thank you so much for your comments, this really is very much appreciated. We try hard to provide a service that is professional and compassionate, remembering that ALL of our customers deserve to be treated with the respect and dignity we would wish for ourselves. Remember that we are always at the end of the phone if you ever want a wee chat or are feeling lonely. I will pass on your fantastic feedback to our Bluebirds...
I am new to receiving care and I am so grateful of the carers who come to visit me. They are so friendly, professional, good company and always willing to help, nothing is ever any bother. I look forward to every day because I have carers coming to keep me company and support me with personal care, my breakfast, and some domestic chores. The office staff always keep me updated about my visit times and I have a chat with them too on the phone. Keep up the good work Bluebirds.
Business response:
Thank you so much for your kind words. We appreciate it can be very scary initially accepting care 'from strangers' so it makes us very happy that you have chosen us to support you. We will pass on your lovely comments to the team, and in particular the carers who visit you. Please do not hesitate to contact us if you have any problems, or just want a blether... Kind Regards from All the Bluebirds
Bluebird Care have offered a consistently high standard. Punctuality, attention to hygiene in the Covid 19 pandemic, courtesy and respect, care and personal interest in the client, consistent care, I could go on. Our carer has worked with us here once a week for two years and has adapted to the changes over that period of time. He has been an enormous support throughout and I am very grateful to him for his commitment and care.
Business response:
Thank you so much for your very kind words. We endeavour at all times to offer a professional and caring service to all of our customers, and I will be sure to pass on your lovely comments to our staff. It is always reassuring to hear positive feedback from our customers and their families. Very best regards.
Frequently asked questions about Bluebird Care Dunbartonshire
How is Bluebird Care Dunbartonshire rated?
Bluebird Care Dunbartonshire has a 4.9 star rating with 14 reviews.
When is Bluebird Care Dunbartonshire open?
Bluebird Care Dunbartonshire is closed now. It will open tomorrow at 8:30 a.m.