SpeedShift on DealerRater
10 years ago
09/04/2010, 06:33 AM
Some back story... I purchased new stock tires for my '09 M3 from a dealership OTHER than South Bay BMW, name of which I will not mention, and I had that dealership mount, balance, and align my tires and rims. After they completed their work, I paid and took off. The next day I was driving to work at about 75 mph and my steering wheel started to shimmy so bad that I had to slow down in order to regain full control of my car. Pissed off, I took my car back to the dealership and had them re-balance my tires. This time after I left I drove my car around and realized that it had less shimmy, but it was still prevalent. Few days later a couple of my wheel weights came off and flew into my wheel well, so, for a third time, I took it back to the dealership and they replaced the wheel weights... Steering wheel shimmy still there... So I decided to get a second opinion.
Enter South Bay BMW (and more importantly Alex Caicedo, Hep, and the extremely helpful tire team at South Bay) to the rescue... I called Alex up (got his name from all the great reviews on bimmerpost.com) on Friday morning, and he said to come in that same afternoon, I was ecstatic. Got there and waited no more than 2 minutes and Alex was on the scene gathering information about my car to better inform his tech. I took Hep (a resident BMW expert and a really down to earth cool guy) for a spin and he immediately realized that there was indeed a problem. Back at South Bay BMW, Alex had one of the tire experts take a look at my wheels. As it turns out, the other dealership had used the wrong type of wheel weights to balance my rims. Alex had the tire expert balance my wheels and I immediately felt a difference when I took it out for a spin. The steering wheel shimmy was gone and my M3 was sticking to the ground like it was meant to.
I definitely learned my lesson trusting a dealership other than South Bay. I do want to thank Alex and the service team at South Bay for their hard work in resolving the matter in a quick, efficient manner.
Thanks South Bay!