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BMW
- Automotive
- Silver Spring, MD
About this business
Location details
3211 Automobile Blvd, Silver Spring, MD, 20904, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
"Another Great experience" I had the pleasure of working with Karen Herbert for a second time purchase...process was seamless from start to finish. I had the idea of what I wanted and you delivered with so much more. Thank you for listening and for giving me another wonderful experience...I love my new ride.... Julia, it was such joy to work with you.
Business response:
Thank you for your positive review. We're glad to hear that you found our team here so helpful in the purchase of your new vehicle. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
"Very friendly and willing to work together. " They were very friendly from the start. Offering multiple test drive and working through options that work for all parties. Very customer friendly and would recommend to others.
Business response:
We want all our customers to feel this way when leaving our dealership! Thank you for the great review and we hope to see you again!
"Heartbroken yet Satisfied" I contacted this dealership in regards to a white Mercedes that I saw online. This was a trade in that had been on their lot for about a month. My intentions were to come buy it today but someone beat me to it last night. Lonnie at the BMW dealership was so helpful, he confirmed that it was gone not once but twice, and called a sister dealership to see if they had another one around that same price range. It turned out they didnt but I had a good experience nonetheless. Thanks for your help Lonnie... read more
Business response:
Hello, we're disappointed to see you didn't get your dream car but glad that you found our team so supportive and helpful. Thank you for the five stars, take care!
"Mrs. Karen Herbert is the MVP" Karen Herbert listened to my needs and delivered a memorable car buying experience. She got me into my dream car. I love my new X4M.
Business response:
Thank you so much for your positive comments about BMW of Silver Spring! If you have any further questions, please give us a call. We're always happy to help!
"Great experience" We purchased a pre-owned vehicle from BMW of Silver Spring and had a great experience. It was a very easy and smooth transaction. Everyone was extremely friendly, personable and accommodating.
Business response:
Hi there, we are very happy to have provided you with such a smooth buying experience! We hope you continue to choose us for all your automotive needs! Take care!
"Great Customer Service" Lonnie did an excellent job in answering all my questions and helping me to make an informed decision. He also went above and beyond to assist me in finding the car I want since the specific model was already gone from this dealership by the time I made the call.
Business response:
Aizen, we're happy you found Lonnie to be so supportive during your experience here at BMW of Silver Spring. If you have any further needs or questions, please give us a call. We're always happy to help!
"Low pressure, great deal, great service" Start to finish great customer service and customer experience across the entire team, from reception to the dealer GM, to the guy that put on my front license bracket just how I wanted it, to woman in finance, to the guy who gave me a quick tutorial on the tech - and of course Karen Herbert who closed the sale with me and coordinated with rest of the team. Great inventory, too. Worth the trip over to MD..
Business response:
Gabe, we are so happy to read such a great review about BMW of Silver Spring! Please don't hesitate to reach out if there's anything additional we can do for you.
"Great Car Buying Experience" Great car buying experience that exceeded all expectations. Ron Askew, our salesperson, was extremely helpful, answered all of our questions, and kept us updated at all times. He and Andrew Lippincott in finance were highly professional and great to deal with.
Business response:
We strive for a high level of customer satisfaction in all aspects of our dealership. If you have any further questions, please give us a call. We're always happy to help!
"Great service " Karen was great. She treated us very well Made the process smooth and easy. Would definitely recommend. We would go back for our next bmw when the time comes
Business response:
We understand it's a big decision where you purchase your car from, and we are grateful to have been chosen. Thank you and we hope to see you again! Drive safe!
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.8 star rating with 8,414 reviews.
When is BMW open?
BMW is closed now. It will open at 9:00 a.m.