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BMW of Springfield
- Car Dealers
- Springfield, MO
About this business
Location details
3500 E. Sunshine St., Springfield, MO, 65809, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 7:00 p.m. | |
| Tue | 9:00 a.m. to 7:00 p.m. | |
| Wed | 9:00 a.m. to 7:00 p.m. | |
| Thu | 9:00 a.m. to 7:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
Excellent service, felt more like family than a just another customer! Would highly reccommend. Had a couple bumps in the road with parts coming in, but the dealership was very flexible with letting me take a loaner (and promptly), and return it when worked for my schedule, not just theirs.
Worst SERVICE I HAVE EVER HAD! THE TECH MUST BE HIGH! NOTHING FIXED AND NO ONE CONTACTED ME BACK. I WOULD RECOMMEND THE NEXT BIG CITY TO PURCHASE YOUR BMW. THIS PLACE IS TERRIBLE!
Business response:
We appreciate you taking the time to share your feedback regarding your recent service experience. Our team is committed to providing thorough repairs, clear communication, and professional customer care throughout the service process. We understand the importance of resolving vehicle concerns and keeping customers informed along the way. Please reach out to Marketing Manager, Lincoln Whisler, at 417-200-9920 so we can learn more about your experience and discuss your concerns further.
I'll never use this BMW repair shop again. I'm a Black man who needed some minor work done on my BMW. Put on four new tires that I brought in and fix my air conditioner. I feel they failed the BMW Company and me. For some reason, there is this culture that's not equal for all customers. There are some inconsiderate pranksters in this maintenance shop. Even though I had an early morning appointment, they kept me there until the close of business and billed me for work that wasn't done. My rims were swapped for older ones and ... read more
Business response:
We do not have any record of your visit to BMW of Springfield, Missouri. If your review was meant for BMW of New Jersey, we kindly ask that you remove this review from our page. Our dealership is committed to providing every customer with professional service, clear communication, and attentive care throughout the repair process. Feedback regarding repair procedures, parts management, and the overall service experience is taken seriously and reviewed carefully by our team. We recognize the importance of maintaining trust and... read more
Terrible experience After my BMW breaking down on the side of the hwy, I had it towed here. It took nearly 2 days to run a simple diagnostic on a water pump replacement (which cost me over $150 and they didn't even complete all the promised services prior to presenting me with a $3500 estimate. I immediately started looking for an alternate dealership that charged me less than 1/3 of this price for the same work and treated me like a person and not a piggy bank
Bad Behavior I went to Relieable BMW to purchase a used 5 series. I found a car I was interested in and after going back and forth on price for a long time, I told the manager that I could get a very similar vehicle for $1500 less from another local dealer and left his office and headed to my car. The manager followed me out of the store yelling that I could go to Kansas City or St. Louis to get service and that he was going to put my name on a list at the dealership and I could not get service on the BMW for 2 years. I call... read more
They never answer the phone. Long hold times. They try to upsell a bunch of services that you don't need. They are also often rude.
Drove 100 miles to this dealership only to be snubbed and ignored. Then the vehicle I came for, a BMW X5 was not equipped as I was told and the price was a joke. Also wanted to look at a Lexus RM350 and got a better deal somewhere else by thousands. I would never, ever return to this place. They are only interested in the fast buck.
Business response:
This information in this review is not factual and should be removed. The email correspondence with this customer (below)disputes the customers version. Cassie Owens was the sales person that assisted. Cassie emailed him a copy of the window sticker prior to his visit – here is her email (without the window sticker) Her email and his response was sent 4/23/09: Mr Roszak- Here are the specs on the 2008 BMW 4.8i X5. I apologize for the format. For some reason I couldn't get it to straighten out. Sorry! The cash price of this v... read more
Frequently asked questions about BMW of Springfield
How is BMW of Springfield rated?
BMW of Springfield has a 4.8 star rating with 2,411 reviews.
When is BMW of Springfield open?
BMW of Springfield is closed now. It will open at 9:00 a.m.