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Bogey Hills Animal Hospital
- Veterinarians
- St. Charles, MO
About this business
Location details
2665 Muegge Road, St. Charles, MO, 63303, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 7:30 p.m. | |
| Tue | 7:30 a.m. to 7:30 p.m. | |
| Wed | 7:30 a.m. to 7:30 p.m. | |
| Thu | 7:30 a.m. to 7:30 p.m. | |
| Fri | 7:30 a.m. to 6:00 p.m. | |
| Sat | 8:30 a.m. to 2:00 p.m. | |
| Sun | Closed |
I usually get my pets Rxs from 1800petmeds. The last time I had to bring my dog in in order for them to refill a prescription she had been on for 6 years they said they would price match 2 bottles for me. Great! I'd rather buy it from them anyways. But today I sent my husband in to pick up what I paid $36 for last time and they charged him $50! I told him to go back inside and explain they price matched last time. They gave him the run around and nickel and dimed him for "shipping cost needing to be added to the price" (whic... read more
Business response:
Hello Stephanie, we apologize that this was not clearly communicated. Once it was brought to our attention about the price match, we refunded the difference to your husband. In regards to the previous refill, Missouri state law requires us to have seen the pet within 12 months to fill a prescription medication. The request came through in November of 2016 and we hadn’t seen your pet since March of 2013. The other difference in cost from last purchase in November to the purchase today, was that you purchased 1 bottle in Novem... read more
Worst experience ever. Don't ever go here. Most unethical vet I've ever been too. Paid extra for local anesthesia and then had to listen to my dog cry bloodymurder in the back room for over 5 minutes. They obviously didn't give him anything. Other people in the office commented to me on how horrific the sound was and how terrible it was they they didn't give him anything for the pain. Then they charged me $40 to bandage the wound when the first bandage fell off as we walked out of the office (my dog didn't even touch the ban... read more
Business response:
Becca, we are truly sorry you were not satisfied with your recent experience at our hospital. Our number one priority is to provide our patients with exceptional veterinary service, so we are sad you don’t feel this to be the case. We want to assure you though, that all care provided was in your pup’s best interest. If you wish to discuss anything in more detail, please do not hesitate to reach out to our practice manager.
I just found out that they are under new ownership and are pushing for their vets to do unnecessary things to animals when they come in with an issue so they can charge more money. I have noticed the past few times I have gone that they are charging outrageous amounts. I finally found where Dr.Clapper went and thats where I will be going. My family has been bringing our pets here for 20 years and we will no longer be going back. Shame on bogey hills for trying to take advantage of their loyal customers.
Business response:
Hi Danielle. We apologize for what you have heard and how you are feeling and can understand why you would be upset. We want to assure you though that our veterinarians and staff are all dedicated to providing the same exceptional quality of veterinary care and client services, and that our prices, if they are different, are solely to remain competitive in the industry. We have loved having you and your pets as a part of our veterinary family for the past 20 years and would hate to say goodbye. As always, we are happy to dis... read more
We have been coming here for 13 years. Everyone there is wonderful. I wouldn’t take our pets anywhere else
Frequently asked questions about Bogey Hills Animal Hospital
How is Bogey Hills Animal Hospital rated?
Bogey Hills Animal Hospital has a 4.7 star rating with 705 reviews.
When is Bogey Hills Animal Hospital open?
Bogey Hills Animal Hospital is open now. It will close at 7:30 p.m.