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5728 Stage Rd Suite 6, Bartlett, TN, 38134, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
My husband and I are loving living in our Brandywine home. I can’t say enough about the compassionate and professional service we receive on a regular basis when we contact our property managers Tricia Thigpen and Kelvin Hendrix. The move in process was very professional and timely. The living area is a nice quiet gated community. I would refer anyone who’s looking for professionalism, quality and clean environment to contact Brandywine.
Business response:
Hi, Shona. Your feedback is highly appreciated. Thank you for the review!
Working with them is like working with a computer; no heart or common sense. They demanded the employer verification letter has the employer’s company website and email address on the same piece of paper, and when the employer refused to reformat their letter, Brandywine declined our application and didn’t refund any of the $240 in application fees. Even though we had the information to give them, they refused to work with us because it was not on the same piece of paper!
Business response:
Thank you for sharing your feedback and we are sorry to hear that we didn’t meet your expectation. We have escalated your comments to the local market and someone from our team will get back to you soon. In the meantime, if you have anything else to share please feel free to reach us directly at escalations@brandywinehomesusa.com .
DeAndre came and did an awesome job.keep me informed on what was going on and let me know what he had done to fix the job.
I had a terrible experience with this rental company. For two years, I was never late on rent, yet when issues arose, the response was consistently horrible. The house had mold problems and plumbing issues that were never addressed in a timely manner, the list goes on. Can never speak to anyone. The customer service was lacking, with little attention given to what should be treated as emergencies. I would not recommend renting from this company ever .
Business response:
Thank you for sharing your feedback and we are sorry to hear that we didn’t meet your expectation. We have escalated your comments to the local market and someone from our team will get back to you soon. In the meantime, if you have anything else to share please feel free to reach us directly at escalations@brandywinehomesusa.com .
Brandywine Homes USA has a 4.9 star rating with 343 reviews.
Brandywine Homes USA is closed now. It will open at 9:00 a.m.