Broc Penner of Mutual of Omaha Mortgage

4.9

Mortgage Lenders
Scottsdale, AZ

About this business

Finance Mortgage Lenders

Location details

7580 N Dobson Rd, Ste 100, Scottsdale, AZ, 85256, United States

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Weekday	Schedule	Status
Mon	9:00 a.m. to 6:00 p.m.
Tue	9:00 a.m. to 6:00 p.m.
Wed	9:00 a.m. to 6:00 p.m.
Thu	9:00 a.m. to 6:00 p.m.
Fri	9:00 a.m. to 6:00 p.m.
Sat	Closed
Sun	Closed

4.9211 reviews

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James P.

5 years ago

Mr. Penner was knowledgeable and articulate, helpful and eager to please. My end results were exactly as he said they would be. No surprises.

Trish D.

5 years ago

Broc was very helpful to both my husband and myself. I am not the most computer literate person in the world and he was great about talking us through what we did not understand. An asset to your company.

Joseph G.

5 years ago

Efficient, clear communication. Easy process spelled out up front.

Francine J.

5 years ago

Broc kept me informed thru the whole process. He explained when I questioned something. He was very patient the whole time. You have a great employee.

Gina M.

5 years ago

Broc gave me the best customer service and was able to get me what I wanted

Constance W.

a year ago

The closing process felt rushed. There were a lot of documents and I really would have preferred to read through them before signing.

Business response:

I appreciate your feedback, Constance. I'm sorry if the closing process seemed hurried. It's important for me that you understand all the documents you're signing. Going forward, I'll ensure we allocate more time for clients to review paperwork. Thank you for your honesty and for choosing Mutual of Omaha Mortgage. Your rating is valuable to me and I will strive to improve your experience in the future.

Sharyn D D.

a year ago

Bro was awesome to be so kind and helpful. Kept in touch through every step. I was on a cruise and 6week vacation. He got me through it all. God Bless and thankful. Sincerely sharyndavis43@gmail.com

Business response:

I'm thrilled to hear that you had a positive experience while working with me, Sharyn. Your kind words are greatly appreciated. It was my pleasure to guide you through each step, even while you were on vacation. It's my commitment to ensure seamless transactions for all my clients, regardless of their location or circumstances. I'm thankful for your trust in Mutual of Omaha Mortgage, and please do not hesitate to reach out if you need any further assistance. God bless.

Sue H.

a year ago

Closing was suppose to be 3 days period I waited over 8 days

Business response:

I apologize for the delay in closing which took longer than expected. At Mutual of Omaha Mortgage, we strive to deliver the best service and I regret that we did not meet your expectations this time. We work diligently to ensure timelines are met and it's clear we fell short in this instance. I assure you that it's not the standard of service that we aim to provide. I appreciate your feedback and will use it to further improve our services in the future. Thank you for giving us the opportunity to serve you and for rating us ... read more

Donna L.

4 years ago

It was very frustrating having to continually submit the same documentation for payoff amounts because of the lack of communication between Cardinal and the title company, Fidelity. When I finally called Fidelity directly, I was able to resolve the issue in about 15 minutes. It would have been less frustrating to only request payoff statements once we were cleared through the title company. If it wasn't for Broc Penner and Jennifer Ritch, we would have cancelled the transaction and gone with another lender.

Frequently asked questions about Broc Penner of Mutual of Omaha Mortgage

How is Broc Penner of Mutual of Omaha Mortgage rated?

Broc Penner of Mutual of Omaha Mortgage has a 4.9 star rating with 211 reviews.

When is Broc Penner of Mutual of Omaha Mortgage open?

Broc Penner of Mutual of Omaha Mortgage is open now. It will close at 6:00 p.m.

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