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BRU Burger Bar Carmel
- Carmel, IN
About this business
Location details
12901 Old Meridian St, Carmel, IN, 46032, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 11:00 a.m. to 9:00 p.m. | |
| Tue | 11:00 a.m. to 9:00 p.m. | |
| Wed | 11:00 a.m. to 9:00 p.m. | |
| Thu | 11:00 a.m. to 9:00 p.m. | |
| Fri | 11:00 a.m. to 10:00 p.m. | |
| Sat | 11:00 a.m. to 10:00 p.m. | |
| Sun | 11:00 a.m. to 9:00 p.m. |
Our server was attentive and did a great job at the start of our visit, but disappeared for quite a while after we were finished eating. When she did return, she smelled strongly of cigarette smoke. Otherwise we enjoyed our meal and the experience.
Business response:
We greatly appreciate your feedback, Mark. We understand your concern about the service gap and cigarette smell. We're glad you enjoyed your meal and overall experience.
Business response:
We are ecstatic to receive your five-star rating! Thank you for choosing BRU Burger Bar Carmel.
We usually have great service, but tonight we had a different experience. Our apathetic waiter wasn’t listening very well to our orders, and three of our orders were wrong. Beef on veggie orders, completely different style of burger than ordered. The orders were fixed very quickly, but we were still charged for higher priced burgers that we didn’t order. Everyone has bad days, so maybe this was just a rough night for our server. One bad server out of the hundreds of times we’ve been there is still pretty good! We will... read more
Business response:
We are here to address your concerns about wrong orders and billing. We appreciate your understanding and loyalty through hundreds of visits.
Business response:
Thank you for your review and the 4-star rating! We appreciate your support of BRU Burger Bar Carmel.
I love Bru Burger! But the table next to us was extremely loud and ruined the vibe a little. Not enough to ask to be moved, but it would have been nice for our waiter to pick up on the noise and offer to move us.
Business response:
We are elated to hear you love Bru Burger! We understand noise can impact your experience and will share your feedback with our team.
Kind attentive server! The food was good, but not outstanding. Bourbon burger overcooked and short on bourbon. We will be back though.
Business response:
We sincerely value your feedback about the bourbon burger being overcooked. We appreciate you noting our attentive server and look forward to your return.
Business response:
We are thrilled to hear you had a great experience with us at BRU Burger Bar Carmel!
Business response:
Thank you for sharing your 5-star rating with BRU Burger Bar Carmel! We appreciate your support.
Business response:
We are grateful for your five-star rating! Your support means everything to our BRU Burger Bar Carmel team.
Frequently asked questions about BRU Burger Bar Carmel
How is BRU Burger Bar Carmel rated?
BRU Burger Bar Carmel has a 4.5 star rating with 5,039 reviews.
When is BRU Burger Bar Carmel open?
BRU Burger Bar Carmel is open now. It will close at 9:00 p.m.