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Camelback Toyota Service
- Auto Repair
- Phoenix, AZ
About this business
Location details
1550 E. Camelback Road, Phoenix, AZ, 85014, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 6:00 p.m. | |
| Tue | 7:00 a.m. to 6:00 p.m. | |
| Wed | 7:00 a.m. to 6:00 p.m. | |
| Thu | 7:00 a.m. to 6:00 p.m. | |
| Fri | 7:00 a.m. to 6:00 p.m. | |
| Sat | 7:00 a.m. to 4:00 p.m. | |
| Sun | Closed |
Good service and good environment to relax Nice staff with good manners and attitude.I appreciate it
Business response:
Thanks! We're thrilled to hear you enjoyed your experience with our staff and environment. We strive to create a relaxing space, and your appreciation means a lot to us. Looking forward to welcoming you back soon!
Good but I would like to get a car wash like they used to have.
Business response:
Thank you for your feedback, Lucero! We appreciate your thoughts on the car wash service. We're always looking for ways to improve, and your input is valuable. Stay tuned for updates, and we look forward to exceeding your expectations in the future! If you'd like to discuss further, feel free to contact Jimmy, Service Manager, at cbtservice@vtaig.com.
There service is great but when you arrive to the service center and you wait in the vehicle for 10 minutes and no one even acknowledges you are there, having to get down from the vehicle, find someone to greet you and help you with your scheduled appointment. That is not so great! After connecting with the person I was scheduled with everything else went smoothly. Thank you Quatarius for listening and carrying out the services the way you did.
Business response:
Thank you for sharing your experience! We’re glad to hear Quatarius provided great service once you connected. We’ll work on improving our greeting process to ensure a smoother arrival for our customers. Your feedback is invaluable in helping us enhance our service!
The service agent was great. The agent was not pushy for any services. They were personable snd straight forward. I will be coming back to them for some of the needed work.
Business response:
Thanks for the fantastic review, Roxy! We're thrilled to hear you had a positive experience with our service agent. We pride ourselves on being approachable and straightforward. We look forward to welcoming you back for your next visit!
I appreciate my service reps’ knowledge and ability to describe the issue and process to remedy it. I am informed and can make good decisions with each car repair situation.
Business response:
Thanks for the fantastic feedback! We're thrilled to hear that our service reps provided you with the knowledge and clarity you needed. Your ability to make informed decisions is exactly what we aim for. We appreciate your support and look forward to serving you again!
Very professional and knowledgeable service tech. Clean waiting area. Trusted service. The only complaint is the price for labor which in most cases is 3 times the cost of parts making full repairs out of reach unless done over the course of several months. Other than that, i still continue to refer others and will use Camelback Toyota for my regular checks.
Business response:
Victoria, thanks for your feedback! We’re glad you appreciate our professional service and clean environment. We understand your concerns about labor costs and are always working to find ways to offer the best value. We appreciate your referrals and look forward to serving you again!
Your upselling is very aggressive and extremely irritating. Your people who have to do it are ok
Business response:
Our goal is to provide all of our customers with the best possible service, and we will take your comments into consideration to ensure a better experience in the future. We are glad to hear that you found our team members to be helpful, and we will continue to strive for excellence in both our service and customer interactions. If you would like to discuss this matter further, please feel free to reach out to Katrina Coscarelli, Client Relations Director, at kcoscarelli@camelbacktoyota.com.
My first visit was terrible. The guy at the service department had no clue what he was talking about. I still made an Appointment because Costco has a special deal for 15% off. The service advisor I was initially scheduled with wasn’t even there when I showed up. New advisor worked with me and tried to help save me money but then he told me I had to replace a part that was almost at recall levels due to safety concerns. I bought the “updated” part and installed it myself and found that the Original part was already the updat... read more
Business response:
Thanks for sharing your experience. We’re sorry to hear about the confusion during your visit. Your feedback is valuable, and we’ll work on improving our communication and service. We’re glad the new advisor attempted to help you save money. We appreciate your understanding and hope to serve you better next time.
It was no different from other dealerships. I think the employees are told not to be friendly and not to smile.
Business response:
We aim to create a welcoming atmosphere for all our customers. Your experience matters to us, and we'll work on enhancing our team's friendliness to ensure everyone feels valued.
Frequently asked questions about Camelback Toyota Service
How is Camelback Toyota Service rated?
Camelback Toyota Service has a 4.6 star rating with 3,120 reviews.
When is Camelback Toyota Service open?
Camelback Toyota Service is closed now. It will open tomorrow at 7:00 a.m.