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292154 Crosspointe Dr, Rocky View County, AB, T4A 0V2, Canada
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | 8:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
CanaDream provides fantastic service, super clean and conditioned vehicles and a great end-to-end experience. It really is as good as it gets. We had something to compare to since we rented last year from the same location (Calgary) from Cruise Canada, which was quite the opposite - rude and embarrassing service, old smelly vehicles, sad experience overall. CanaDream shines even from the online booking stage. We were contacted by a rep who offered to help make various decisions and made useful recommendations. Pick up was e... read more
My only complaint is that the pick up procedure takes a long time - about two hours. The staff are friendly and thorough, and they carefully explain how everything works and answer any questions. We got the vehicle with 5/8 of a tank, which was a bit of a pain because bringing it back to that level exactly for return was a bit of a guessing game at the pump - I would prefer to get the vehicle with a full tank of gas. We had the midi B as a family of 4 (two teenagers), and had plenty of storage and room to move around. T... read more
WARNING: Hidden Damage, Misrepresentation, and a $30,000 Loss We purchased a CanDream Inc's used motorhome from ArrKann RV (Rocky View) after being assured by Eva Moser and Brock Simmons that it was "like brand new," fully inspected, and in excellent condition. That was not true. On pickup -- after driving 800 km -- we found multiple obvious issues: torn mattress, missing parts, cracked and unsafe tires, leaking hot water tank, dead TV, electrical problems, and a large stain above the driver's seat that staff called "soap re... read more
Just returned from a weeks vacation in a Canadream RV. PICK UP was in YVR and drop off of the RV was in Calgary. The RV itself was fantastic. Great condition and we had no problems with it at all. I would warn that the company will not work with you at all for pick up times. We were flying in from Toronto to Vancouver and wanted to pick up the RV as close to 1 as possible. The company tried to charge us an additional $375 for a pickup between 10 and noon. I wasn't even paying that price nightly for the RV. We arrived into Va... read more
Business response:
Hi Christine. Thank you for being our Guest. We would like to apologise for the longer than usual wait you had when picking up your RV last week. As you correctly pointed out, our Vancouver location had a very busy day - they had 46 vehicles being picked up and a further 27 being dropped off. Some of the vehicles being dropped off were then serviced, cleaned and prepared for pick ups that same day. To accommodate this possibility and to ensure a smooth drop off process for our returning Guests, we schedule pickups betwee... read more
Very depressing to be charged $1500 for a 'scratch' on a side solar screen that this company claims needs to be substituted entirely and BSing about the why. In fact it's all about 'resell' value and $$$$$. I strongly recommend against this company, unless you're willing to hand out lots of dough for additional miles, scratches and other things you didn't think of. Renting an RV in Canada can be a wonderful experience, but this company destroyed the experience entirely. Me and the family went back to Brazil broke, angry a... read more
Far to many hidden fees. We were 1/4 tank light on gas and they charged us $70 dollars. The insurance is a joke, they charge you additional fees to protect the windshield etc. they over charge you, they are not helpful at all. I wouldn't recommend them to anyone. Definitely select a different rental company.
Business response:
Hi Eric - we are sorry to hear you wouldn't recommended us to family and friends. We are happy to see though that you gave us an excellent rating for the condition of our vehicles and that you rated the friendliness of our staff and overall impression as good. The hidden fees you mention are all optional extras and are clearly laid out on our website. If you feel any of the extras you chose were charged to you incorrectly, we would be happy to speak with you further about it. Thank you for being our Guest.
CanaDream RV Rentals and Sales Calgary has a 4.4 star rating with 575 reviews.
CanaDream RV Rentals and Sales Calgary is open now. It will close at 5:00 p.m.