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Capitol Carpet & Tile and Window Fashions PBG
- Home Services
- Palm Beach Gardens, FL
About this business
Location details
2450 PGA Boulevard, Palm Beach Gardens, FL, 33410, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:30 a.m. to 5:30 p.m. | |
| Tue | 9:30 a.m. to 5:30 p.m. | |
| Wed | 9:30 a.m. to 5:30 p.m. | |
| Thu | 9:30 a.m. to 5:30 p.m. | |
| Fri | 9:30 a.m. to 5:30 p.m. | |
| Sat | 9:30 a.m. to 5:30 p.m. | |
| Sun | Closed |
Salesman at Palm Beach Gardens store I agree with a prior review on this store, in which the customers felt that their business was not wanted. I went in knowing the measurements, style and color (I brought a sample) of the carpet and padding I wanted. The salesman was unwilling to break down the price for me, which was exorbitant, based on 2 other estimates. In other words, he was unwilling to itemize the estimate (cost of carpet, cost of pad, labor). The price was at least DOUBLE compared with my two other estimates. I kin... read more
Business response:
Let me apologize as the owner of the company for the less than stellar experience you had in our store. It has always been our policy to give a breakdown of the pricing for a quote. I am not sure why this was not done when requested. As far as the price being almost double, clearly our salesperson had misunderstood the information passed on to him/her, or they simply made an error. We are always competitive on pricing, always. Most of the time we are priced lower, sometimes we are priced a little higher as we generally pay o... read more
Didn't show up on scheduled day of installation. Wasted a whole day waiting. rescheduled and install went fine. After rescheduling and taking off another day of work the job was completed a expected.
Business response:
Hi Sorry your installation didn’t go as expected. We value any and all feedback. We wanted to look into your order but we are not showing any record of your purchase. Please call or email me directly. We simply need the last name on the order and the address where the installation took place. Unfortunately your name nor your address is coming up in our system. Steve Cosentino Vice President Capitol Carpet & Tile and Wood 500 Industrial Way Boynton Beach, FL 33426 Office 561-228-5656 Cellular 561-704-0505
Very disappointed. We went there especially because of Angie's list. We expected to get a good deal. We were buying carpet and laminate for the whole house. Found the Salesman polite and pleasant but not that clued in. He had to check prices for each item we asked about and we found the prices very expensive. Maybe we were unlucky but we did not feel any willingness to work with us. Well it was a non-starter. We left the store without purchase.
no services performed. I called captial Carpet and Tile and they wanted me to go to the showroom and pick out tile before the guy comes and gives me a quote. she stated that they come and take measurements but that i have to pick out my tiles first. I stated why would I come down and do all this when I do not even know how much you are going to charge for the installation. She was not to helpful like if they did not need the job.
Capitol Carpet & Tile gave us quotation for tiles and laying two weeks ago. They were $4,000 more. The guy who did the quotation for us was very nice, he even asked me if I want to have a copy of it but when I called the store, the man whom I talked to does not want to furnish me a copy so I decided that I do not want to have business with them at that moment.
Business response:
After recieving this response our store manager contacted this member. She explained the tile that was quoted from another retailer was not the tile that we had quoted. We have no information on the quality or quantity that was quoted to her. Also we are unable to confirm any other discrepencies in her stated quote to our quote since she never responded to our request to return to our store to go over the floor plan and or quote as is customary after our measuring service supplies us a floor plan. We always strive to exceed ... read more
Did not hire. Did not hire.
I thought I would get help with tile but the salesperson looked at my tile sample-(did not leave his desk) and said they did not have anything to match.Before I left I showed the sales person a quote from D&B tile and was told they could not meet that price. I was surprised that no one was interested in my business. Before I left the sales person gave me the number of an independent contractor who installed his tile,saying he was good at small jobs. I did not contract with the person even though he was punctual in responding... read more
Business response:
Member, we are so sorry that you had a negative experience in one of our stores. We take pride in our long standing reputation of having excellent customer service. Your review has been passed on to our store manager and the president of Capitol Carpet & Tile. If we can ever be of any future service please feel free to contact me directly so that I can personally lend my assistance. Sincerely, Steve Cosentino Vice President Capitol Carpet & Tile 561-533-9800 x130
installed new wood laminate floors in 2 bedrooms and closets exelent work done in a timley and professinal manor
I went to Capitol Carpet & Tile about a month ago to buy ceramic tile for my studio. I had a terrible experience with them. I went to another company because of the fact that I was going back and forth trying to buy ceramic tile for my studio. I found a tile that I just fell in love with. So I went back three times just to make sure that it was the one that I wanted. He then gave me a quote. Then I picked up another one that was like $1.69 or $1.65 a square foot and the previous one was like $1.71 a square foot. So he went b... read more
Business response:
It is difficult to respond to a review when the person who has placed the review is not a customer since we do not have a record of this person to refer to. The member states he went to our store(s) on different dates and spoke with different employees. He states that the pricing was not the same when he returned on these different occasions. There is a tremendous selection of tile samples in any one of our stores. I cannot reply if he looked at different tiles or if he looked over a period of time when a particular tile or ... read more
Frequently asked questions about Capitol Carpet & Tile and Window Fashions PBG
How is Capitol Carpet & Tile and Window Fashions PBG rated?
Capitol Carpet & Tile and Window Fashions PBG has a 4.5 star rating with 233 reviews.
When is Capitol Carpet & Tile and Window Fashions PBG open?
Capitol Carpet & Tile and Window Fashions PBG is closed now. It will open tomorrow at 9:30 a.m.