Ingrid LEE on Angi
13 years ago
01/07/2010, 11:38 AM
Showroom on Congress and Hypoluxo near Dunkin donuts in Winn Dixie plaza...faces Hypoluxo. Tile, carpet, laminate and hardwood sales and installation.
The products include major brands like Mohawk and Shaw. I searched multiple flooring stores and what stood out immediately when I walked into Capitol was how friendly, knowledgeable, and helpful KEVIN was in the showroom. I walked into stores where the sales folks and owners were unprofessional or non-chalant not to mention not informative about the products. They came out and removed the carpet in the home immediately even before the new products had arrived because we were desperate to get the former owner's cat dander and yuckiness out of the house. The carpet guy and the laminate installers were so friendly, timely, and professional. The lady, Shelly, who schedules installation was also friendly, timely, and helpful (I had questions about preparing the floor and she got an installer on the phone for me). I can't stress how patient and friendly and PLEASANT the entire buying process and installation process has been. I can't speak for other showrooms run by Capitol nor for other salesmen at the same store since I didn't really deal with them. I will say that I briefly interacted with 2 other men from the Hypoluxo store, and while friendly enough, were just not at the same caliber as Kevin Kolb. Only negatives were that the original measuring guy was unable to get to the house to measure (it was holiday time) but he sent another guy who was AWESOME (friendly, cute, and professional...had fancy gadgets for measuring too). The other negative is that you pay for half the job and then pay the other half after installation which if you pay by credit card means you have to drive all the way back to the store before the job is completed to pay since installers only can take a check. That being said, the guy at the store (Rich) was totally easy-going about it and said that for the carpet install I could come after it was done (not before completion like the laminate) or even the next morning. Impressed with them overall.