Account Manager, Small Business at Birdeye in Gurugram, India - Apply now!

About Birdeye
Birdeye is the leading agentic marketing platform for multi-location brands.

Companies like H&R Block, Aspen Dental, and Caesars Entertainment use Birdeye to manage marketing across thousands of locations — from how they get found, to how they convert, to how they retain customers. Our platform replaces disconnected point tools with AI agents that execute work at the location level — responding to reviews, updating listings, publishing content, and driving conversions.

Backed by Marc Benioff, Jerry Yang, and Accel-KKR, Birdeye was named to G2’s 2026 Best Agentic AI Products list — appearing alongside the world’s leading AI companies. We’re expanding rapidly into enterprise, with growing adoption across large, multi-location brands.

What You’ll Do:

As an Upsell Representative, your primary function is to reach out to the existing customers to update them of the new products & services launched & explain the need of the same to their business. In this individual contributor role, you will need to upsell & resolve existing queries of the customers. You would be responsible to Encourage customers to upgrade their services, develop healthy customer relationships, build trust and transparency with the client & promote customer loyalty.

Shift Timings – 7:30 PM – 4:30 AM IST

Responsibilities:

• Encourages Customers to Upgrade their Products
• Enhances Customer Training
• Evaluates and Analyzes Customer Needs
• Builds Trust and Transparency with Clients
• Acts as a Customer Advocate
• Promotes Customer Loyalty
• Develops Healthy Customer Relationship

• Minimum 2+ years of Saas sales experience
• Customer experience champion.
• Excellent oral and written communication skills.
• Consultative approach & stakeholder management.
• Deep customer empathy.
• Understanding of SMB space, particularly in the specified vertical.
• Exceptional Saas product knowledge.
• Ability to effectively manage delicate customer situations
• Organized and reliable - Able to work as a team with little direction when necessary
• Knowledge of Salesforce CRM a plus.
• Bachelor’s degree.

Why You’ll Join Us
At Birdeye, we are relentless innovators driven by a singular goal: to lead our category with unparalleled excellence. We don't just set goals – we surpass them. We're a team of doers who roll up our sleeves and get the job done, delivering on our promises with unwavering dedication.

Working here means embracing a culture of action and accountability, where every person is empowered to make an impact. We don't just talk about making a difference – we make it happen.