Cavender's Boot City

Devin C. 

on Yelp

3 months ago

this is got to be one of the worst corporations you can shop or work at management is ran very poorly All the associates are very rude. store manager doesn't put any effort on trying to help her associates or her Assistant Managers this store needs full work with new management or there hospitality skills if you want western wear I definitely recommend you going elsewhere I'm sure you'll find what ever your looking for at another store this one is ran down 

Krystal B. 

on Yelp

9 months ago

Not the best customer service. I went up to an associate and you can tell they didn't want to be working. Was shopping for boots for toddlers and the associates are uneducated on how kids sizing works. Associates will tell you their name to be mentioned at the from desk so they can get the sale but won't stick around you to help during your shopping. 

Jesse O. 

on Yelp

a year ago

Rude service and the manger was extremely anti customer service. They had sign posted for $10 off $79 Ariat jeans. Got to register and they did not honor sale. 

Cory W. 

on Yelp

2 years ago

Yikes. Many people ask if you need help to assign their name to what you are buying, but they don't want to help beyond that. Most of the workers slink around the store, all looking miserable. Tons of items to choose from, but you want to leave as soon as you can. I had to return to exchange boots because the left was too tight. That threw them for a loop, and they seemed perplexed. It was eventually dealt with by a manager, but only after the workers made eyes at each other concerning her whereabouts. Environment: Does ... read more

Jack B. 

on Yelp

3 years ago

Great products and brands.... But it is a distinct difference between asking if I need help and "guest servicing" me.. when you have to ask me if I need help 3 to 4 times within 30 seconds, and I say no to all... and you still ask if I would like them to put my two shirts at the front counter??... it's obvious.. you didn't ask my wife or daughter who where on the other side of the store. I get it I don't look like the "type" to purchase this type of attire but I do! Really sick of it Cavenders!!! If shop lifting is that b... read more

Christian O. 

on Yelp

3 years ago

I came to buy an American Brand straw hat after i had picked the one i liked i asked the guy to shape it for me. Unfortunately didn't really do a good job the crown of the hat was bent down it original shape for almost two inches didn't fit me like it actually did while i was trying it on. Second the brim in the front was left uneven the left side was bent down more than the right. What i noticed is the staff left a bent on the hat which i went to three different places to get it fixed and is it cannot be fixed at all Lite... read more

Daniel M. 

on Yelp

4 years ago

I am writing this review to express my opinions on this store and its leadership. My daughter recently resigned from this store after being completely harassed, demoralized, and frustrated by the leaders in this store. Constantly she would be counseled on her attire. Management would complain and harassed her on her pants being too baggy at the thighs, belt buckle too large, not allowed to wear the t-shirts that were sold in their store, unable to wear a jacket (store's temp was cold) even complains on not showing enough ... read more

Mandy S. 

on Yelp

4 years ago

Bought quite a bit. Well over $1,000. I'm sure others have bought more but I bought several pairs of boots, clothes, and accessories. Saw many associates from the moment I walked in and not a single individual asked if I needed assistance even though it was pretty obvious I did need it. Caitlin is the only name I got because she rang me up. Attitude when I asked for a particular size for a boot I walked up with (nobody helped me)... attitude when I asked for boxes for the boots I purchased.... Attitude period. My teenage ch... read more