Scott A Siegel-Ortiz on Facebook
4 months ago
06/10/2020, 19:59 PM
If I would have told you that I expected to be at Hyundai of White Plains last night (2/24) after getting a brand new 2015 Sonata 7 months earlier, I would have called you crazy. I was called by Levi during the day stating that someone was interested in my car and if I was available to speak about trading in and coming away with new car in the process. I was skeptical, especially since I had a horrible experience with trying to trade in my 2013 Elantra last year at the very same dealer. Last night proved that a dealership can change their perception and also proves that they can really work out an impossible deal. Upon entering, Levi automatically introduced me to the General Sales Manager, William and a much different tone was set. I laid out my intentions (I was very upfront about not wanting to trade in my car to inconvenience myself to make someone else happy) and instead of sitting while watching people run back and forth, I was spoken to with full details, and it was clear they wanted to amend past issues and wanted me back as a customer. Next think you know, I was test driving a '15 Sonata Sport Turbo, and after having a really good side conversation with Levi about my past experiences, I came back to speak with William who decided to give me an upgraded model for the exact same monthly payment. He truly made an effort to ensure I left happy. Levi was an awesome sales person who was upfront with me and took me step by step through the process. I think Hyundai of White Plains realizes that one bad experience means a lifetime of bad word of mouth and losing a customer that could potentially be a long term investment. They also realized that sometimes in order to win something back, you have to take a bit of a loss in the process. They impressed me, and I am happy to say that I'm once again part of the Hyundai of White Plains family. Thanks again to Levi and Will for a great experience!