Charter Senior Living of Kenosha

Anonymous 

on AplaceForMom

4 months ago

I do not feel that the staff are as responsive to some of the needs of the residents as they should be. 

Juan Ospina 

on AplaceForMom

a year ago

Mom has been here 3 months and we have done more work than this place can do. High turn over. Care plan not followed Med disbursment chabby missed doses pills on floor. Soiled bedding no common sense when cleaning or caring for soiled laundry. Memory care not even in existance. Use the pendant they say...haha response time non existaning. Some staff seem bothered when asked for help. Untrained new hires. List is too long to keep going. Nothing but excuses. Goodluck for your elderly loved one. Mom going to a nicer place this ... read more

Dianne 

on AplaceForMom

a year ago

If your loved one has any special needs like memory care, Charter is not the place. They will state that they accommodate all stages of the ageing process, do not believe that sales pitch. The care for my Mom was terrible, l did so much of the care giving. I could not miss going there for one day. My Mom's bathroom and bedroom would consistently be unclean (soiled with urine or feces). She declined so much on the two months she was there before we removed her. The staff is not experienced enough for care outside of very gene... read more

Estella T 

on AplaceForMom

a year ago

I gave someone there who is in the office my moms paperwork to go to the doctors and to set a ride so she can get there. They had enough time to do so. My mom calls me and they lost her paperwork. So she couldnt make her appointment. And we couldnt remember who she had to see. This is very unprofessional. And they never called me back to see if it got fixed. 

Bob 

on AplaceForMom

7 years ago

Staff turnover is high & residents do not receive the help they need in a timely manner. If help is needed in the evening, it is sometimes nonexistent. Quality of care has decreased in the last year. 

Pat 

on AplaceForMom

8 years ago

Don't believe the hype. This facility was voted as a "Best Of Kenosha County 2015" facility. We had a loved one at this facility and concluded that we should have looked elsewhere for better care. Nothing could be further from the truth about this place being the "best" at anything. The on-site top management was lazy and invisible in the day to day operations of the facility. However, the front desk staff was professional, courteous and extremely helpful to the residents and their families. On site memory care does NOT exis... read more