Chipotle Mexican Grill - Richmond, VA

Andrew Elias 

on Google

6 months ago

I ordered online chicken bowl, i opened my bowl literally 5 bite size pieces, i went back to ask her she said that’s the portion was a really disrespectful way. So yeah i paid $11 for a bowl of rice and lettuce and had the worst experience with a weird staff 

Jenna Haggard 

on Google

2 months ago

Jillian (I hope I spelled that right) is a wonderful worker! My mom had a TBI (traumatic brain injury) long story short her ability to speak and understand is getting better but sometimes very hard. She took the time to make sure she got exactly what my mom was asking for with patience. This will be the only chipotle I got to from here on out! Jillian you rock! Thank you a million for your service and patience! Food was great! Yall rock! 

Chris Butt 

on Google

a month ago

This is the worst Chipotle in Richmond. I used to come here a almost once a week and it was good. Food was good, service wasn't awful, and it was more affordable. Leading in to and around the time the pandemic hit, it has been downhill ever since. Food is sloppily put together with little care, it is more expensive, and you wait longer (even sometimes when there is no line). I think the employees got maxed out by the combo of online and in-person ordering. I prefer Chipotle to many other fast food options, but I will go out ... read more

Kathryn Scalfari 

on Google

7 months ago

This Chipotle is incredibly dirty. The entire restaurant from the tables to doors need to be wiped down. The food station looked like it hadn't been wiped down since this afternoon, writing this after an 8:00p visit. The food tastes good so that's a plus, but the dirtiness of this spot will have us going to a different location from now on. 

Stefany Allison 

on Google

2 months ago

This location is always filthy, their staff is rude and the food is hit or miss. The manager is particularly rude and you can tell she is on a major power trip. I was denied extra dressing because they did not want to run out and risk not having enough left for the rest of the day. Mind you there was a full bin of dressing behind i her and it was 5pm. And this has NEVER been a thing before. And they charge extra for it! So what does it matter if I pay extra for one more?? And they make the dressing homemade on site! So are y... read more