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Citadel of Wilmette

4.8

About this business

At Citadel of Wilmette, we are committed to personalized, integrated care that factors in the total well-being of every guest and their family members, and that does not just meet, but exceeds their expectations. As part of this empathetic, respectful culture of care, we are dedicated to meeting individual preferences and needs in order to help each guest feel at home and achieve an optimal health outcome. This is our number one goal. 

Location details

432 Poplar Dr, Wilmette, IL, 60091, United States

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4.833 reviews
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Cubswin1's profile image
Cubswin1 
6 years ago

I am a friend or relative of a current/past resident I was so nervous to transition my dad into a "nursing home" because all the stories I have heard from my friends. He was at another facility for only 2 weeks and they wanted to discharge him. It was a Friday and I had no idea what to do or who to call. A friend referenced me to call Citadel and now I know why. Megan took my phone call that Friday night and I swear she spent the whole evening with me and my family to help us. It was a night and day experience compared to th... read more

SNelson67's profile image
SNelson67 
6 years ago

I am a friend or relative of a current/past resident My mother stayed here after a fall at home. She fell in love with the staff and the facility and truly feels as the facility is her home. We are truly grateful for the care that they have there. The staff was compassionate, professional, and very responsive. The facility was very clean, comfortable and attractive. Very light colors and airy. The nurses provided outstanding attention to detail and support. In every way we were over the moon about the care at Citadel and can... read more

cmtm1962's profile image
cmtm1962 
6 years ago

I am a friend or relative of a current/past resident Hard to put into words how gratefull I am to the Citadel. My neighbor and best friend stayed here for her rehab. It’s small and quant , every time she needed help or we needed something someone was eagerly there to help. The therapists were great, they didn’t mind that I’d join in in some therapy sessions. They actually taught me a thing or two! The compassion and care that EVERY STAFF showed was incredible. These people here truly do care! Highly highly recommend. The kit... read more

ehs56's profile image
6 years ago

I am/was a resident of this facility I stayed here for a few weeks following my cardiac procedure. Overall it was a much better experience than I expected. Staff was very helpful and thoughtful. I basically had the same 2 nurses follow me throughout my stay and they knew me better than I knew myself. I would highly recommend anyone considering rehab to go here! 

annonymous1234's profile image
annonymous1234 
6 years ago

I am/was a resident of this facility I came to Citadel for cardiac rehab and cannot say enough about it. The social worker in the hospital told me it had been rennovated with new ownership so I was excited to see the change as I was previously there when it was Manor care. The facility exceeded my expectations. The staff was so wonderful and I cannot say enough about them. The nurses were on top of my care and when I pressed the call button there was someone there within a minute to help me. When they say excellent care extr... read more

mdubin2's profile image
mdubin2 
10 years ago

I am a friend or relative of resident I cannot say enough good things about this place! My grandpa had a stroke back in September, very severe. We was in the ICU for a month, then at another long term care facility, which was horrible. Then he was moved to Manor Care in Wilmette. At the time, he was still not breathing, eating or walking on his own. He was originally on the second floor, and most nurses there took excellent care of him (most, not all). After a month, he was moved to first floor, and it got even better. First... read more

Jorbin's profile image
Jorbin 
12 years ago

I am a friend or relative of a resident I have visited other nursing homes in a volunteer capacity. I give ManorCare Health an average rating of 3. I felt that staff were adequate in number and the majority of workers that I spoke with were quite pleasant. However, certain personal experiences relayed to me by my grandmother disturbed and angered me. I attribute this to inexperienced, young staff that were not concerned with the needs, pain, and frankly, embarrassment that my grandmother expressed. I do not attribute this to... read more

Love My Mom 827's profile image
Love My Mom 827 
12 years ago

I am a friend or relative of a resident My Mom is at this facility which she has been in a few since she broke her hip in December and the Hospital never elevated her foot so she developed a foot Ulcer. The care is Wonderful along with the Staff and Doctors. This is the 3rd Facility she has been at and so far I am very happy with it. The last two other facilities my mom had fallen and one made my mom cry. Manor care really cares about there patients. I would love to win the I Pad so I can do somethings with my mom since we d... read more

ash93's profile image
12 years ago

I am a friend or relative of a resident My experience was really good. The staff is very welcoming and nice. Although sometimes it feels there should be more employees helping out the residents. There are many times my aunt needs something and they take quite some time to respond. They have valet parking which is something I thought was very convenient. The quality of the workers is great. Everyone is always so friendly. There are 3 floors I believe but the building itself is not too big and quite small in my opinion. It is ... read more

Frequently asked questions about Citadel of Wilmette

How is Citadel of Wilmette rated?

Citadel of Wilmette has a 4.8 star rating with 33 reviews. 

When is Citadel of Wilmette open?

Citadel of Wilmette is open now. It is open 24/7.