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Cody Janssen at Rate (NMLS #1075950)
- Mortgage Lenders
- Vancouver, WA
About this business
Location details
16701 SE McGillivray Blvd, Suite 100, Vancouver, WA, 98683, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 09:00 a.m. to 5:00 p.m. | |
| Tue | 09:00 a.m. to 5:00 p.m. | |
| Wed | 09:00 a.m. to 5:00 p.m. | |
| Thu | 09:00 a.m. to 5:00 p.m. | |
| Fri | 09:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
As we were getting ready to close, our lender decided to change companies, as Guaranteed Rate had made some changes in leadership that discouraged our lender. Our loan was handed off to Cody, whom was delayed in his communications, and seemed unaware of reasons for any delay in our closing. We were supposed to receive our final CD on Friday 10/13. Cody shared, "I don't know why you didn't receive it." To which I asked him to make it a priority on Saturday, and he said he would try. Then on Saturday, he guaranteed me we would... read more
Business response:
On behalf of Guaranteed Rate and my team, I’d like to apologize for your unfortunate experience. At times, the loan process can be complex with a lot of moving parts, which may be magnified when a loan transfers teams mid-process. But I recognize it is our job to make your experience as smooth as possible. I take your satisfaction very seriously and would love the opportunity to discuss this more with you. At your convenience, feel free to give me a call at 360-910-3903. Thank you!
Frequently asked questions about Cody Janssen at Rate (NMLS #1075950)
How is Cody Janssen at Rate (NMLS #1075950) rated?
Cody Janssen at Rate (NMLS #1075950) has a 4.6 star rating with 19 reviews.
When is Cody Janssen at Rate (NMLS #1075950) open?
Cody Janssen at Rate (NMLS #1075950) is closed now. It will open tomorrow at 9:00 a.m.