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Cottages of Perry Hall
- Assisted Living Facilities
- Parkville, MD
About this business
Location details
9900 Walther Blvd, Parkville, MD, 21234, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I would say come check them out. It's a nice place, and I would recommend them to anybody. The people I've talked to seem to be taking good care of Mom. Everyone seems to be very friendly. They told me they finally got Mom to go and play Bingo, which is great. The cost is well worth it, especially compared to where she was at before. The Cottages costs considerably less and is a much nicer place.
I do believe it's a good facility. I just think they're understaffed. I think their heart is in the right place and that they do care about the residents. I just don't think they can always do an efficient job because they're having to take care of too many residents at a time.
Business response:
Hi Barb, Thank you so much for sharing. I am so glad you can see the positive intent behind everything we do for our residents and their families. We do acknowledge the staffing challenges and are actively working through this nationwide shortage, the best we can to ensure that your loved one and all our residents get the quality care they deserve. We know you and your family had other options to choose from and we thank you for choosing the Cottages of Perry Hall to serve your mom and enhance her daily living. She has been ... read more
The Cottages community is very well kept and the staff member are extremely friendly. I have been able to see some of the lunches and dinners and they look to be pretty good. Our loved one is on the memory care side, and while the activities are good I do think those could use a little improvement. However I do understand they are getting a new activities person so hopefully those improvements start to happen.
Business response:
Hi Mr. Roland, Thank you for your feedback and we appreciate you continuing to send referrals our way. We are delighted that you chose us to take care of your wife and am so honored that you have referred us to so many of your friends. We are grateful to have the relationship that we do with you and your family. Thank you for choosing the Cottages!
Our family did a virtual tour with The Cottages and it was good but just not something we were interested in. The cottages were smaller, and we just thought our loved one would wont something a little bigger and more stimulating environment.
We're very happy with Cottages. They've been wonderful. Our loved one had a lot of health issues, and we had to move her very fast. They made it an easy process. She's doing wonderful and is very happy there. The staff are absolutely wonderful. They treat her like she's their own mother. To begin with, we didn't get much communication, but I know they were having some changes in staff and such. But now it's great. We get communication at least once a week, and in addition to that, they have a Zoom once a week you can hop on.... read more
[name removed] WAS WONDERFUL! IT HAS BEEN A VERY DIFFICULT MOVE IN FOR [name removed] DUE TO COVID AND THE DEATH OF MY HUSBAND. [name removed] AND THE STAFF HAVE TRIED TO DO AS MUCH AS CAN BE DONE DURING THESE TROUBLING TIMES. I DO FEEL [name removed] IS BEING TAKEN CARE OF WELL. ANYTHING WE HAVE ASKED WAS WORKED OUT PROMPTLY. I HAVE ALWAYS BEEN ABLE TO GET IN TOUCH WITH SOMEONE TO HELP ME. THE FAMILY IS JUST WAITING TO BE ABLE TO COME IN AND VISIT WITH [name removed]. WE HOPE THAT WE BE VERY, VERY SOON!
Business response:
Thank you Pam for your kind words, as we always aim to handle any things that come up in a timely manner and we aim to please. We are so glad you found us to be comforting and supportive during such a trying and difficult time for your family and you. That is what we are here for, to help make a difference in the lives of others. Thank you for choosing The Cottages of Perry Hall for your loved one.
So far it has been a great experience and we have had no issues. I would recommend them to others looking, considering the pandemic especially they have been really good about things.
My parents recently moved to The Cottages and we are beyond grateful for everyone from the Marketing Director [name removed], the Health and Wellness Nurse [name removed], [name removed] from Maintenance, med techs, in addition to every caregiver. They have embraced my parents and have gone above and beyond to ease them in this transition to assisted living, reassuring my family every step of the way! We are thankful for The Cottages!
The lock down goes on for ever. When I try to call to inquire about my mom, no one answers the phone. The phone system does not let you leave a message. It’s almost scary not knowing what’s going on inside.
Frequently asked questions about Cottages of Perry Hall
How is Cottages of Perry Hall rated?
Cottages of Perry Hall has a 4.3 star rating with 138 reviews.
When is Cottages of Perry Hall open?
Cottages of Perry Hall is open now. It will close tomorrow at 12:00 a.m.