Cracker Barrel Old Country Store

MS. Belinda D 

on BBB

3 years ago

I love Cracker Barrel. Excellent food, prices are good, good old days memories of stuff there. I did not want to leave. Relaxing and enjoyable. Gifts, store had many memories of things I had not seen in a while. I brought a few things. It was so nice there. The Cracker Barrel in Jackson, Michigan is a great place to eat and have a wonderful evening. I did. First time there and it will not be my last. 

J. M. 

on BBB

3 years ago

Consistently good food. Cozy atmosphere. Clean & convenient. A wide variety on the menu. 

Linda D 

on BBB

a year ago

I bought a gift card at ******for Cracker Barrell. They had a hard time activating it so I wanted to make sure the balance was correct. I tried the number on the back of the card and got a message that this service was unavailable. I went online, found the place to check it and it too was unavailable. I called the corporate number (2 numbers) and there is no way to talk to anyone so could not check it that way either. There is absolutely no way to check your balance using THEIR provided methods. Also, the chat box at the bot... read more

Warren C 

on BBB

2 years ago

I purchased two items from cracker barrel online store after I checked out I noticed I was charged a $25:handling charge on two small Halloween items. I immediately tried contacting cracker barrel to cancel my order.The chat was unavailable and the phone number never gave an option to talk to rep. So pressed zero which said connecting to operator which just went to busy signal. It has been 3 days and I still get the same thing when I try chat or calling. all during their business hours. I have sent email twice and no respons... read more

Will S 

on BBB

2 years ago

UPDATE: I don’t like to leave bad reviews and I understand if you get busy or if you are out of a product. I have been to this location 5 times in a week. Wasting my time and gas I guess. My name was suppose to be on a list for a product. Not that this matters but I just had heart surgery and took my time to go here not feeling well to do business with this store. I left my name and number not once but 4 times. Again, I get if you are out of the product and I get if you are busy but it’s poor customer service to not return a... read more

Kris W 

on BBB

2 years ago

I went to Cracker Barrel in North Myrtle Beach, SC. The waitress did a good job with our order and I paid my bill through the app, in which we travel to Cracker Barrel’s a lot! I filled out the survey and went toward the exit when my wife had seen something to buy in the store side. We reached the register and my 6 yr old daughter found one of the hand puppet sharks and began to play with it, grrr.. she said to my wife, myself and the cashier (Sue). Sue stopped, paused and looked straight at my daughter and rolled her eyes. ... read more

Susan H 

on BBB

2 years ago

I would give 0 stars if possible. Part of my online decor order was delivered but I’m missing an expensive piece. Over 7 days and I have not one response from the multiple ways I’ve attempted to contact someone. Never again. Literally the worst customer service I’ve ever encountered. An employee at the restaurant literally told me she thinks the warehouse is marking high value items shipped and keeping them to sell. Maybe, maybe not. I wouldn’t know what’s going on because nobody will respond 

ALBERT A 

on BBB

2 years ago

I don't think that Cracker Barrel corporate understands CUSTOMER SERVICE which they are lacking. There top executives should try reaching customer relations ans a regular customer see what they experience, 

Kimberly H 

on BBB

2 years ago

Called customer service and only asked for numbers on the card well that's the problem. Some of the numbers are missing. The band on back is scratched. It was a gift. Just want a reissue. But can't speak to a real person