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Cracker Barrel Old Country Store
- American
- Brighton, MI
About this business
Location details
7925 Conference Center Dr., Brighton, MI, 48114, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 10:00 p.m. | |
| Sat | 7:00 a.m. to 10:00 p.m. | |
| Sun | 7:00 a.m. to 9:00 p.m. |
My family experienced extremely bad service at one of the Cracker Barrel’s in Wisconsin. I wrote the headquarters in Lebanon, TN, four times hoping to receive an apology and explanation of why the service was so poor. Letters were written to them on April 1st, 23rd, May 29, and July 2nd, all in 2024. They have not acknowledged one letter. My family experienced a 40 minute wait at the table before our order was taken; it took another 50 minutes for the food to arrive. The food arrived in intermittent stages, some received the... read more
We received bad service at cracker Barrel on June 13, 2024.
I called and order fried chicken. The person who took the order kept having to ask someone questions. I said I wanted to order fried chicken. I also said I would pay extra for white meat instead of white and dark. She said to you want home style chicken. I said repeatedly regular fried chicken. I got home and was given fried boneless chicken not regular bone chicken. No biscuits. I called and ask to speak to manager. I explained that I wanted Fried chicken and I would pay extra for just white meat. He said I should have said... read more
Went in store in Virginia Beach VA for breakfast. I usually go in this store weekly with family and friends. About 6 months ago I was given a Business Card from one of the Managers there for a meal that was less quality than I was use to being served there, the Manager hand wrote on the bottom of his card , $50….i did not question why he didn’t give me an actual Gift Card , I assumed he being a Manager knew what he was doing. I thanked this man for the kind gesture and left. On June 20, 2024 I went in for breakfast, it was a... read more
A Cracker Barrel gift card was denied during a recent visit to a store in Arlington, TX. It is an old gift card and does not have a PIN #. I was told to call the 800# on the back of the card. I called that number but numerous times but cannot talk to a "live person" unless I choose the "Vendor" option. Twice I was put through to another person only to get a voice mail message that person is not available. I leave messages but no one calls back. Three times I attempted to send emails but all three were rejected stating an err... read more
We went to Kingwood TX Cracker Barrel yesterday. They were busy and had to wait about 10 minutes which was no big deal. Once we got seated we did get drinks pretty quickly. There was a party of 12 that was there in our area and another couple that came in shortly after us. We had to flag the waitress down to get drink refill. 30 minutes into our wait the couple who ordered AFTER us got there meal. The waitress kept telling us she was checking on it. She kept catering to the big table guest. Our order was taken around 11 am a... read more
All of our food was cold , even our coffee. They offered to take our plate and warm it . We go there often this was a Terrible experience with a table of 7 people.
Cracker Barrel may very well have the worst customer relations I’ve have ever seen. I reached out to them about a ridiculous dining experience that happened at one of their stores and Cross lanes, West Virginia on March 31st Today is May 8th and after leaving several phone messages and emails the Cracker Barrel team in TN won’t take or return a phone call. They did send me an email stating that someone would call in 7 to 14 business days. We are way past that point now. I don’t foresee anyone calling. The corporate office ex... read more
On March 18, 2024, I Ordered $50.00 of food for pick up. Waited in the designated parking spot that they provide and waited for 30 min. Sent them another message that we were still waiting in the pickup spots. There were no other vehicles in the pickup spots. 45 min goes by and they still don’t come out. My husband called and they said “oh yeah, we’re out of one of the items you ordered. Sorry.” He said to cancel the order and refund the money because the food was already cold and they only had part of the order but never bo... read more
Frequently asked questions about Cracker Barrel Old Country Store
How is Cracker Barrel Old Country Store rated?
Cracker Barrel Old Country Store has a 4.2 star rating with 3,999 reviews.
When is Cracker Barrel Old Country Store open?
Cracker Barrel Old Country Store is open now. It will close at 9:00 p.m.