Cracker Barrel Old Country Store

Al T 

on BBB

3 months ago

Food is always consistent a a Cracker Barrel. However, the Urbana, IL location has an exceptional staff. Everyone was kind and seemed ready to move the world to make us happy. Management and Crew, thank you for making this a wonderful experience. 

MS. Belinda D 

on BBB

3 years ago

I love Cracker Barrel. Excellent food, prices are good, good old days memories of stuff there. I did not want to leave. Relaxing and enjoyable. Gifts, store had many memories of things I had not seen in a while. I brought a few things. It was so nice there. The Cracker Barrel in Jackson, Michigan is a great place to eat and have a wonderful evening. I did. First time there and it will not be my last. 

J. M. 

on BBB

3 years ago

Consistently good food. Cozy atmosphere. Clean & convenient. A wide variety on the menu. 

Beverly R 

on BBB

a week ago

I WAS appalled that, after my detailed complaint, CRACKER BbARRELL chose to send only one e-gift card as compensation MEANING ONE COMPLIMENTARY MEAL. As I clearly stated during my communication with your representative, my order consisted of two Turkey and Dressing Dinners and two To-Go Meatloaf Dinners, purchased on August 7, 2025, at 5:26 p.m. Both turkey meals were excessively salty, and both meatloaf meals had a stale taste. In other words, 100% of my order was unsatisfactory. Due to the poor quality of all the meals, I ... read more

Kirsta C 

on BBB

4 weeks ago

We used the online order and pickup last weekend for the second time in 2 weeks. And for the second time the order was not correct. This time however the manager brought the order out and explained that they ran out of white gravy and substituted, without asking, brown gravy for the chicken fried chicken meal. I told him that this was the second time in 2 weeks the same meal was not made correctly and it was supposed to be delivered to our car 20 minutes prior to them bringing it out so I would like a discount. He said well ... read more

Dr. Wenifort W 

on BBB

2 months ago

The takeout program at Cracker Barrel in Twinsburg Ohio is AWFUL. The manager does not allow takeout for fried catfish, though it is on the regular menu. There is no reasonable way to get the item. You cant order on line or in advance. I had to drive to the store, get seated, wait excessively, and was told I had to pack my own food for carryout.. Plus there were arguments between takeout employees and waitresses and noone understood the process. After 30 or 40 minutes someone finally packed the meal and punished me by packin... read more

Carrie M 

on BBB

2 months ago

Cracker Barrel double charged me on 06/06/2025 as I was paying for my pickup order for $25.51. They claimed the payment didn’t go through the first time on my debit card and had me to pay again. I immediately checked my mobile app and saw that it went through both times and the assistant manager came out and said one payment would drop off. I called my bank and they said no it would not drop off and both payments had posted. I sent an email to their corporate office, they said they would refund my payment in 3-5 days and I n... read more

Nicholas W 

on BBB

3 months ago

Subject: Serious Incident at Wichita Location (Ridge Road) – Formal Complaint Dear Cracker Barrel Corporate Office, I'm writing to formally report a disturbing incident at one of your Wichita locations, where I experienced an aggressive and erratic outburst from an employee simply because I exercised my right to say "no." Their behavior was intimidating, hostile, and entirely unacceptable. If this has not already come to your attention via a police report, I want to be sure that Corporate is fully aware of the severity of th... read more

Marlene T 

on BBB

a year ago

Difficulty returning items. Do not want to give your money back. Contacted company and received a ticket saying that someone would contact you about returns. Never followed through.