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Cracker Barrel Old Country Store

4.2

About this business

Cracker Barrel Old Country Store offers warm welcomes and friendly smiles with homestyle food made with care and a unique shopping experience – all at a fair price. Whether you’re craving Breakfast All-Day featuring rich Buttermilk Pancakes or lunch and dinner specials like juicy Fried Chicken or slow simmered Chicken n’ Dumplins, there’s something for everybody. Enjoy true Southern cooking at a Cracker Barrel restaurant near you, or order online for convenient pickup or delivery. 

Location details

2313 South Tanger Blvd., Gonzales, LA, 70737, United States

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WeekdayScheduleStatus
Mon7:00 a.m. to 9:00 p.m.
Tue7:00 a.m. to 9:00 p.m.
Wed7:00 a.m. to 9:00 p.m.
Thu7:00 a.m. to 9:00 p.m.
Fri7:00 a.m. to 10:00 p.m.
Sat7:00 a.m. to 10:00 p.m.
Sun7:00 a.m. to 9:00 p.m.
4.23,302 reviews
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lauri a's profile image
lauri a 
2 years ago

I have contacted Cracker Barrel Customer Service twenty times this week - there is no way to get a live person. I have tried to contact through their website Chat - never, ever are they on line - always states "Chat Agent Unavailable." I went through the general comments because I had no other option, and that was over a week ago, and no one answers. Their website is no help. I have never seen a company operate so badly. I have two gift cards that I paid $50 for at the ****** *******, and I am trying to confirm the transacti... read more

Doreen W's profile image
Doreen W 
2 years ago

On Saturday evening (March 4, 2023), my husband and I left the Airport after a long day of travel. We visited your Cracker Barrel location at 344 Rockwood Rd, Arden, NC 28704, to enjoy a meal. We arrived at approximately 6:50 and were told we had a short wait, (No problem) We were seated and shortly approached by a young man who took our order. The server did not return to the table for over 40 minutes, it is now 7:50. We got up to leave. The server came down the aisle at that moment (no food) and I informed him “we are leav... read more

Charles K's profile image
Charles K 
2 years ago

About 25 months ago I purchased 2 polywood rockers from the store in Grapevine TX. One of the rockers is falling apart at the rails. The rockers had a sticker on them that stated they have a 20 year warranty. Attempting to return the rocker at 2 different locations I was told they did not handle the warranty and to call the main office. After at least a dozen attempts I was unable to talk to a person...ANY person. It is amazing how you can sell a product that your kind of known for as every restaurant has those rockers on th... read more

Patricia L. D's profile image
Patricia L. D 
2 years ago

Arrived 10:30 Pickerington OH site- wanted to order "build your own breakfast" comes with 1 piece of catfish. We asked about an extra serving, waitress said yes-but not disclose any extra cost. We searched the menu, saw "substituted meat selection $1.49 each", we ordered 3 extra pieces to share. Waiting for our meal, I asked to speak with her manager. I shared a problem with a prior carry out order: I called in and spoke with a young female (Sara I think) that food was too nasty to eat and said she would take care of me when... read more

Cheyanne K's profile image
Cheyanne K 
2 years ago

Will probably file a larger complaint but so far I'm out almost 200 dollars from a purchase made on Christmas Eve at the Cracker Barrel off the 101 and i17 in Phoenix, AZ. I used my debit card initially was told it did not go through but the money was removed from my account. I tried to tell the associate, but she said on her side it didn't go through. I had to wait 10 mins for my credit card (their Tap system want working). The associate said it was a pending charge on the debit card and would drop off. That is not the case... read more

Cindy L's profile image
Cindy L 
2 years ago

Don’t order their curbside Service as it is horrible. I ordered my food and the pick up time was 4:27 and an hour later I still don’t have my food. I’ve gone in the building and asked about it. I’ve called them three times I’ve gone online and entered my curbside parking number and nothing works. Still no food. Very disappointing service at this facility. 

Gary S's profile image
Gary S 
2 years ago

Stopped in at the Kenosha, Wisconsin restaurant/store on Tuesday September 20th, 2022. My wife ordered meatloaf. When she began to pick at it to eat it, she found that the outside was browned and the the inside was raw. We asked the waitress about it being raw. The waitress took it back to the kitchen and came back and asked if my wife would like something other - there was no more meatloaf. My wife said she did want another dish. She asked for chicken fried steak. Several minutes later the waitress brought her back a piece ... read more

Thabitha G's profile image
Thabitha G 
3 years ago

On April 30, 2022, Cheyenne did not attend to ********. ******** spoke to the host (name unknown) and the host told Cheyenne to attend the table. Cheyenne then walked past the table several times without attending to ********. ******** reported the issue to a manager (name unknown), and the manager asked if ******** would like a different member of staff. ******** said yes. The manager assigned a new waiter (name unknown). The new waiter was African American. The manager also discounted one of the meals. There were several w... read more

Brittany M's profile image
Brittany M 
3 years ago

Main Manager found out I was black and refused the refund that he promised on the pretense that I am black, and here I have been sitting with bowel pain since I ate at their restaurant, to spare you of the details but I have had Oprah style poo for a year, you know when she live and talked about it, what it should look like, and I have PRIDED myself for a full year of perfect POO!!! Starting the day of the trip to this location, I have had painful bowel movements, its hurting to poo. I know its disgusting, but I know its the... read more

Frequently asked questions about Cracker Barrel Old Country Store

How is Cracker Barrel Old Country Store rated?

Cracker Barrel Old Country Store has a 4.2 star rating with 3,302 reviews. 

When is Cracker Barrel Old Country Store open?

Cracker Barrel Old Country Store is open now. It will close at 9:00 p.m.