Cracker Barrel Old Country Store

Davonna H 

on BBB

8 months ago

I went to visit the location that I frequent in Wilkes-Barre next to the *******. The manager or cashier named Cherokee was extremely rude. She allowed someone of a different race to skip me and completely ignored me when I said something. and instead of being apologetic about ignoring me and allowing another customer to get me, she told me oh well what do you want me to do and when I tried to get help from another cashier, she told them not to help me to help someone else and continue to try to make me wait. The only reason... read more

Mary K 

on BBB

8 months ago

Unable to get someone on the phone to address a concern about a gift card. Spoke with someone on online chat. They promised to have someone contact me over a week I have not heard from anyone. 

Patricia H 

on BBB

10 months ago

POOR SERVICE FOR ONLINE ORDERS. I received email notification from Cracker Barrel that my online order was shipped to my correct home address in NY. When I checked the ***delivery confirmation for order, it stated that my order was shipped to an address in South Carolina! A SC address is not on my radar whatsoever as i have NO relatives in this state. How did this happen??? When I tried to contact them, it can be done only through a Chat with a computer who kept asking me over and over again whether it was an online order or... read more

Damion C 

on BBB

10 months ago

Waited over an hour to eat my food from my mobile order because they forgot my rolls and biscuits, then when returning home from that trip I noticed that they had left out more things that I ordered. Wouldn’t give me a refund, only wanted to replace the product that was lost. 

Montrez F 

on BBB

a year ago

I just left the Cracker Barrel in league city Texas and I am very disappointed. ALL the food was burnt. Pancakes, sausage, bacon, and ham. On top of that, the ham wasn’t the sugar cured ham that I asked for. I ordered my daughter the biscuit on the kids meal and it only came out with the sausage and eggs. Not even with a biscuit. The manager was very unprofessional as well. She didn’t even let me tell her the problem. She ASSUMED I was about to say the meat was undercooked… It was the complete opposite. Overcooked. 

janet O 

on BBB

a year ago

I have physical issues that make it difficult for me to stand for long periods of time and getting into a seated position and standing up. I arrived with my husband and asked for a table for 7. They had only one other couple at the restaurant at the time. The waitstaff walked menus over to the table. I followed and pulled out a chair, I was told she couldn't seat us until the entire party was there. I sat down and said, " It is difficult for me to stand and wait, (as if the cane I rely on wasn't enough for her to see that." ... read more

Cindy C 

on BBB

a year ago

I would love a contact number to so that I can deal with a Horrible experience 

Michelle H 

on BBB

a year ago

My family experienced extremely bad service at one of the Cracker Barrel’s in Wisconsin. I wrote the headquarters in Lebanon, TN, four times hoping to receive an apology and explanation of why the service was so poor. Letters were written to them on April 1st, 23rd, May 29, and July 2nd, all in 2024. They have not acknowledged one letter. My family experienced a 40 minute wait at the table before our order was taken; it took another 50 minutes for the food to arrive. The food arrived in intermittent stages, some received the... read more

Daphne A 

on BBB

a year ago

We received bad service at cracker Barrel on June 13, 2024.