Cracker Barrel Old Country Store

janet O 

on BBB

a year ago

I have physical issues that make it difficult for me to stand for long periods of time and getting into a seated position and standing up. I arrived with my husband and asked for a table for 7. They had only one other couple at the restaurant at the time. The waitstaff walked menus over to the table. I followed and pulled out a chair, I was told she couldn't seat us until the entire party was there. I sat down and said, " It is difficult for me to stand and wait, (as if the cane I rely on wasn't enough for her to see that." ... read more

Cindy C 

on BBB

a year ago

I would love a contact number to so that I can deal with a Horrible experience 

Michelle H 

on BBB

a year ago

My family experienced extremely bad service at one of the Cracker Barrel’s in Wisconsin. I wrote the headquarters in Lebanon, TN, four times hoping to receive an apology and explanation of why the service was so poor. Letters were written to them on April 1st, 23rd, May 29, and July 2nd, all in 2024. They have not acknowledged one letter. My family experienced a 40 minute wait at the table before our order was taken; it took another 50 minutes for the food to arrive. The food arrived in intermittent stages, some received the... read more

Daphne A 

on BBB

a year ago

We received bad service at cracker Barrel on June 13, 2024. 

Donna S. 

on BBB

a year ago

I called and order fried chicken. The person who took the order kept having to ask someone questions. I said I wanted to order fried chicken. I also said I would pay extra for white meat instead of white and dark. She said to you want home style chicken. I said repeatedly regular fried chicken. I got home and was given fried boneless chicken not regular bone chicken. No biscuits. I called and ask to speak to manager. I explained that I wanted Fried chicken and I would pay extra for just white meat. He said I should have said... read more

Mary B 

on BBB

a year ago

Went in store in Virginia Beach VA for breakfast. I usually go in this store weekly with family and friends. About 6 months ago I was given a Business Card from one of the Managers there for a meal that was less quality than I was use to being served there, the Manager hand wrote on the bottom of his card , $50….i did not question why he didn’t give me an actual Gift Card , I assumed he being a Manager knew what he was doing. I thanked this man for the kind gesture and left. On June 20, 2024 I went in for breakfast, it was a... read more

Sam G 

on BBB

a year ago

A Cracker Barrel gift card was denied during a recent visit to a store in Arlington, TX. It is an old gift card and does not have a PIN #. I was told to call the 800# on the back of the card. I called that number but numerous times but cannot talk to a "live person" unless I choose the "Vendor" option. Twice I was put through to another person only to get a voice mail message that person is not available. I leave messages but no one calls back. Three times I attempted to send emails but all three were rejected stating an err... read more

Michelle M. 

on BBB

a year ago

We went to Kingwood TX Cracker Barrel yesterday. They were busy and had to wait about 10 minutes which was no big deal. Once we got seated we did get drinks pretty quickly. There was a party of 12 that was there in our area and another couple that came in shortly after us. We had to flag the waitress down to get drink refill. 30 minutes into our wait the couple who ordered AFTER us got there meal. The waitress kept telling us she was checking on it. She kept catering to the big table guest. Our order was taken around 11 am a... read more

Monica b 

on BBB

a year ago

All of our food was cold , even our coffee. They offered to take our plate and warm it . We go there often this was a Terrible experience with a table of 7 people.