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Crest Nissan of Frisco
- Car Dealers
- Frisco, TX
About this business
Location details
6600 State Highway 121, Frisco, TX, 75034, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 8:00 a.m. to 9:00 p.m. | |
| Sun | Closed |
Traded in a car for a bigger car Shantiv (sales guy) was very helpful. His manager Lance made me feel very uncomfortable. He wanted me to do things behind my wife’s back in order for him to get a better deal in the car than me. He actually rolled his eyes and his whole body when I wouldn’t come up from my out the door offer. If you can avoid working with lance then this is a good dealership and I’ve bought 2 nice cars from here in the last 3 years
Terrible Service and sales were bad. Never satisfied at this location. Wouldn’t recommend to any family nor friends. Not satisfied. Worst service in Dallas TX
Business response:
Hello, we take customer satisfaction very seriously here at Crest Nissan, and we’d love to hear more about your experience. Please reach out me, Janna Ballard, Customer Loyalty Manager, at 469-452-2945 or email at Loyaltydirector@crestnissan.com.
Service far below previous experience I've bought my last two cars from Crest. So, when I got a recall, I brought my car to them for repair and a general look over. My assigned service associate was not present for my appointment and did not keep me updated (I had to call and ask for info), and he continually addressed me by my first name, not by the preferred name that is PLASTERED on my account and paperwork. Add to that, my car wasn't washed for pickup, as promised, and there was significant xxxx added to the interior of ... read more
Business response:
Hello, we take customer satisfaction very seriously here at Crest Nissan, and we’d love to hear more about your experience. Please reach out me, Janna Ballard, Customer Loyalty Manager, at 469-452-2945 or email at Loyaltydirector@crestnissan.com.
Subpar service at Crest Nissan. Service advisor didn’t know which type of engine oil to be used specifically for my vehicle as recommended by Nissan in the owners manual. Present him with a coupon which includes complimentary alignment check but no alignment check was done.
Business response:
Hello, we take customer satisfaction very seriously here at Crest Nissan, and we’d love to hear more about your experience. Please reach out me, Janna Ballard, Customer Loyalty Manager, at 469-452-2945 or email at Loyaltydirector@crestnissan.com.
Finance rep a REAL bully! Very intimidating and not honest! Salesman was great! It was my first time buying from Crest and will never go back. I’ve bought Nissan’s all my driving life and have used Autonation Nissan. I will return back to them next purchase.
Business response:
Hello, we take customer satisfaction very seriously here at Crest Nissan, and we’d love to hear more about your experience. Please reach out me, Janna Ballard, Customer Loyalty Manager, at 469-452-2945 or email at Loyaltydirector@crestnissan.com.
Service appointment Left with a bill of almost $600 when all I wanted was an oil and filter change along with tire rotation. I was told that I also needed the 30,000 service which included new windshield wipers which were also replaced at 14,000 miles. I told the service advisor that my wipers were fine and didn’t need to be replaced. He replaced them anyway!
Business response:
Glad you had a great experience. Please let us know if we can help you with anything in the future. – Janna Ballard, Customer Loyalty Manager
Trying to trade my infinity for a altima I went to the dealership to speak to Veronica and then the mgr sal they never called me back,wasted my time didn’t deliver the deal my credit score is 845 smh never will recommend this dealership to anyone just being honest !!!!
Business response:
Gary, thank you for your feedback. I never want a customer to feel ignored while trying to complete a trade in with us. Please reach out to me, Janna Ballard, Customer Loyalty Manager, at 469-452-2945 or email at Loyaltydirector@crestnissan.com so I can speak with you about earning back your trust.
Selling defective products The transmissions on 2012- 2017 Sentra, rogues have a faulty transmission design that fail 2- 4 years in. The warranty is only for 60 000 miles. So you will be left with a 4 -6 thousand dollar problem. Multiple class action suits have been filed.
Business response:
Hello Max, thank you for your feedback. We’re very sorry you and your wife are experiencing issues with your vehicle. I would like to speak with you about your concerns and see if there’s anything we can do to address them at our service department. Please reach out to me, Janna Ballard, Customer Loyalty Manager, at 469-452-2945 or email at Loyaltydirector@crestnissan.com.
Check the YELP reviews for the truth STAY AWAY...Terrible experience and lackluster customer service all around!! I know that my situation was not easy, but you can tell a lot about a dealership in the way that things are handled. If I ask to see/test-drive various vehicles- please let me see/test-drive them! Don't pigeonhole me into a vehicle that I don't really want, and when I concede - you don't even have the keys for me to do so. You offer me water only after I mention it and the red carpet treatment was not rolled out ... read more
Business response:
Hello, we take customer satisfaction very seriously here at Crest Nissan, and we’d love to hear more about your experience. Please reach out me, Janna Ballard, Customer Loyalty Manager, at 469-452-2945 or email at Loyaltydirector@crestnissan.com.
Frequently asked questions about Crest Nissan of Frisco
How is Crest Nissan of Frisco rated?
Crest Nissan of Frisco has a 4.5 star rating with 10,974 reviews.
When is Crest Nissan of Frisco open?
Crest Nissan of Frisco is closed now. It will open at 7:00 a.m.