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Crossroads of Monroeville
- Addiction Medicine
- Monroeville, PA
About this business
Location details
4327 Northern Pike, Suite 103, Monroeville, PA, 15146, United States
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The physical on site, Dr.Dragor,is truly caring and well educated in her field. The office is well organized and office staff is efficient.
Nurse Practitioner Stephanie, the worst Nurse i've ever met. been coming to crossroads for a long time now and will be looking into new treatment options somewhere else. for her to say i'll always be an untrustworthy addict whose trading one street drug for one controlled drug is out of line. showed no compassion or anything. she is really just the worse kind of person to have in this field. looking fr new doctor now. and will continue to put crossroads down until shes gone
Business response:
Thank you for providing your feedback. We encourage you to reach us directly by calling our 24/7 Patient Access Center at 1-800-805-6989.
The receptionist (Adrianne, was all the name she would give me) was terribly rude and decided to make my appointment extremely uncomfortable. I am out of town for work and needed to see the doctor so I made an appointment near the hotel. Let’s just say I was drug tested 3 times. 2 swabs and then the care coordinator (Leslie) barged into the doctors office and demanded a instant urine screen. All were good to go. I would hate to be treated the way I was (4yrs of using crossroads/ARS) if I were a first time patient.
Business response:
Thank you for providing your feedback and letting us know about this issue, Adrian. We set a high standard for ourselves and are truly sorry to hear that the standard was not met in your interaction with us. Please contact our patient liaison at (864)626-4420, and we'll be happy to assist you.
The paper should be done via Email prior to your visit.
Business response:
Hi Paul, thank you for submitting your review with us. We appreciate your feedback and will look into this inquiry. If you have any questions or concerns, please contact our patient liaison through our website or if you need immediate assistance call 1-800-805-6989. Thank you again!
First off I told them about my experience with my last out patient facility where the first day I waited almost 30 hours and they gave me suboxone and I had an allergic reaction and got even sicker puking ect ect so they waited and hour or more and tried again and I got even sicker so they pretty much said can’t give you anymore leave so as I’m puking out the door I think I went to the emergency room ..... SO I CALL CROSS ROADS WERE THEY SAY THERE SETTING ME UP WIT A DR APPT WITH DR JOHN (who by the way dr John doesn’t exist... read more
Business response:
Thank you for providing your feedback and letting us know about this issue, Michael. We set a high standard for ourselves and are truly sorry to hear that the standard was not met in your interaction with us. Please speak with the program supervisor at your next clinic visit for assistance. You can also contact our patient liaison at (864)626-4420, and we'd be happy to assist you.
I've had three experiences when I waited on the zoom call for like 45 minutes the doctors never came on so I missed my appointment and had to reschedule and just buy Suboxone off the streets so I wouldn't be in severe pain till my next to doctor's appointment
Business response:
Thank you for providing your feedback and letting us know about this issue, Christina. We set a high standard for ourselves and are truly sorry to hear that the standard was not met in your interaction with us. Please contact our patient liaison at (864)626-4420, and we'd be happy to assist you.
The television appointments are so much easier because I'm disabled and not allowed to drive
I was never at that office appointment I had to reschedule a doctor's appointment in the Monroeville office on Tuesday the 28th at 9:15 a.m. I hope to God this doesn't interfere with that appointment I also had a problem with a week and a half and talked for year to send a fax to my doctor to get my ID and my medical card sent back to your medical files so thank you for your curiosity and have a great day. I'll be at my appointment on Tuesday the 28th at 9:15 a.m. should I have to call on Monday so that I know that I have an... read more
Business response:
Thank you for your feedback, Elizabeth. We appreciate you taking the time to share your experience. Please contact our patient liaison at (864)448-0705 for assistance.
Frequently asked questions about Crossroads of Monroeville
How is Crossroads of Monroeville rated?
Crossroads of Monroeville has a 4.4 star rating with 116 reviews.
When is Crossroads of Monroeville open?
Crossroads of Monroeville is open now. It is open 24/7.